Help Desk/Network Administrator jobs in United States
cer-icon
Apply on Employer Site
company-logo

True North Classical Academy · 3 months ago

Help Desk/Network Administrator

positionMiami, Florida, United States
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date5+ years exp

True North Classical Academy is a growing network of high-performing charter schools in Florida, seeking a Help Desk/Network Administrator to join their IT team. The role involves leading day-to-day IT support operations, maintaining network health, and providing responsive service to faculty and staff across multiple campuses.

Education Management
check
H1B Sponsor Likelynote

Responsibilities

Manage and respond to daily helpdesk tickets, providing Tier 1/2/3 support for staff across multiple campuses
Administer and support Google Workspace for Education (user accounts, groups, email, Drive, Classroom)
Configure and manage Chromebooks and Windows devices using Google Admin Console and endpoint management tools
Administer school systems such as paging, cameras, and gate access
Support operations in technology aspects of the state testing process
Administer network services (DNS, DHCP, TCP/IP, VPN, wireless infrastructure) to ensure reliable connectivity
Implement and monitor security policies, ensuring compliance with FERPA and other school technology standards
Support and troubleshoot Google Meet, Zoom, and classroom AV technologies
Maintain IT documentation, SOPs, and provide end-user training as needed
Collaborate with leadership on IT projects, including system rollouts, device refreshes, and cloud integrations

Qualification

Google Workspace Admin ConsoleNetworking DNSNetworking DHCPNetworking VPNDevice management (MDM solutions)ChromebookMacBook managementBasic scriptingAutomationTroubleshooting skillsCustomer service mindsetWindows 10/11 knowledgeMac OS knowledgeIT documentation skillsCommunication skills

Required

Experience: 5–8 years of IT support with at least 3 years in a helpdesk/network administrator role
Google Workspace Admin Console (user provisioning, groups, security settings)
Chromebook and MacBook management
Networking (DNS, DHCP, VPN, firewalls, wireless APs)
Device management (MDM solutions such as Mosyle, Jamf, or equivalent)
Knowledge of Windows 10/11 and Mac OS environments
Basic scripting or automation (Bash, PowerShell, or Python preferred)
Excellent troubleshooting and documentation skills
Strong communication and customer service mindset
Associate or Bachelor's degree in Computer Science, IT, or related field (or equivalent experience)

Preferred

Google Workspace Administrator Certification strongly preferred
Additional certifications (CompTIA A+, Network+, or equivalent) a plus

Benefits

Health, dental, and vision insurance
401K retirement plan

Company

True North Classical Academy

twitter
company-logo
True North Classical Academy is a classical liberal arts K-12 school that is transforming education through a focus on moral and intellectual excellence.
dateFounded in 2014
location
Miami, Florida, US
people-size11-50 employees
web-link
http://www.truenorthcharter.org

H1B Sponsorship

True North Classical Academy has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)

Funding

Current Stage
Early Stage

Leadership Team

leader-logo
Michael Bileca
Chief Executive Officer
linkedin
Company data provided by crunchbase