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Wisconsin Foundation and Alumni Association · 3 months ago

Development Operations Group Leader

US-WI-Madison

Full-time

Onsite

Senior Level

5+ years exp

The Wisconsin Foundation and Alumni Association (WFAA) is a private fundraising and alumni relations organization for UW-Madison. They are seeking two Development Division Operations Group Leaders (OGL) to collaborate with development leadership on strategic initiatives that support fundraising and stewardship operations within their groups.

EducationHigher Education

Comp. & Benefits

Responsibilities

Coordinate with WFAA resources and teams to compile data for strategic planning, donor recognition, and stewardship activities

Implement and oversee consistent standards for customer service to VIP donors and campus partners

Serve as a point of contact for campus inquiries, gift agreements, and fund management

Provide ongoing training and project management for donor-related initiatives

Partner with leadership to plan, implement, and evaluate strategies and projects to advance group and unit priorities and donor engagement

In partnership with WFAA’s Director of Development Operations, Director of Stewardship and Donor Relations, and other OGL’s, evaluate, oversee and implement organizational best practices and goals

Create and maintain standards for exemplary customer service to donors and campus partners

Oversee the development of materials for donor meetings and partner with leadership to manage Key Performance Indicators

Serve as a Customer Relationship Management (CRM) system subject matter expert and interface with relevant teams

Act as your group’s primary point of contact for WFAA’s VIP Stewardship Experience team

Develop and implement stewardship recommendations and projects in collaboration with unit leads and campus partners

Review and assess stewardship activities within your group while identifying new opportunities for donor engagement and impact reporting

Supervise, mentor, and assess the overall performance of your group’s development operations team

Identify opportunities for cross-functional training and manage project requests to promote efficiency

Recruit, orient, and mentor new staff while leading change initiatives

Oversee performance expectations and goals

Foster a positive work environment characterized by open communication and support

Manage internal coordination for campus-wide strategic fundraising initiatives in partnership with leadership

Facilitate education and understanding of strategic initiatives with colleagues and campus partners

Coordinate high-level meetings with campus and WFAA leaders

Qualification

Fundraising experienceCRM software proficiencyTeam leadershipMicrosoft OfficeCommunication skillsAttention to detailSelf-motivationFlexibility

Required

Bachelor's degree is preferred or an equivalent combination of education and work experience

5+ years of relevant professional work experience in a non-profit or fundraising environment

2+ years of experience in a team lead or supervisory role

High degree of proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint); previous experience with database reporting and constituent relationship management software, along with a willingness to explore and engage with AI solutions

Excellent verbal and written communication skills and strong attention to detail

Ability to judge the relative importance of issues and act independently to address them, applying the appropriate level of urgency to achieve results

Self-motivation, a proactive nature, curiosity, persistence, flexibility, and dependability

Ability to work effectively with a team in an entrepreneurial environment and interact well with all internal and external constituents