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CooperCompanies · 3 months ago

Senior Donor Coordinator

369 Lexington Ave #401, New York, NY, 10017, US

Full-time

Onsite

Mid, Senior Level

$26.91/hr - $35.89/hr

2+ years exp

CooperSurgical is a leading fertility and women’s healthcare company dedicated to supporting patients throughout their lifetimes. The Senior Donor Coordinator will ensure seamless care coordination for donors, manage the qualification process, and support donor inquiries while upholding customer service standards.

Medical Device

Responsibilities

Screens and qualifies potential donor applications according to established guidelines; educates sperm donors about the donation process; follows-up as necessary

Manages entire sperm donor qualification process, which includes issuing new donor numbers, scheduling/conducting new donor orientations, obtaining necessary consents, compiling donor charts, ensuring completion of program requirements (ex., psychological screening, blood draws, physical exams, etc.), and preparing charts for medical director review

Guide donors through clinical and marketing requirements. Be available to support them with all questions throughout the process

Coordinates active donors in the donor program, which includes monitoring vial limits, donation frequency, routine blood draws and physical exams, managing temporary deferrals, and counseling donors regarding specimen quality and inactivity

Timely donor information acquisition: Profiles, quality baby/child/adult photographs, audio interviews, donor essays, et al

Disqualification process administration

Chart scanning and related chart management tasks

Processes retired donors; coordinates post program blood draws; coordinates donor re-entry and updates donor records as needed

Liaison offsite blood draws between donor and LabCorp

Oversees donor payroll- ensures their donors are paid for all completed steps in a timely manner

Collaborates with Branch Manager to determine the efficacy of the donor process flow; recognizes opportunities for increased efficiency and makes recommendations to the Branch Manager

Other duties and projects as required

Qualification

Customer service skillsMS WordExcelAttention to detailMedical terminologyMathematical skillsInterpersonal skillsOrganizational skillsProblem-solving skillsEffective communication

Required

Ability to speak and write English; communicate effectively and professionally with clients and external contacts

Read and interpret documents, such as procedure manuals; write reports and business correspondence; respond to common inquiries or complaints from clients and regulatory agencies; effectively present information and respond to questions from management, the Board of Directors, clients, and the general public

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and compute rate, ratio, and percentage

Ability to define problems, collect data, establish factors, and draw valid conclusions; interpret various instructions; and deal with several abstract and concrete variables

Knowledge of and proficiency in MS Word and Excel

Excellent customer service skills; strong attention to detail; ability to handle multiple tasks simultaneously; high level of interpersonal skills to interact with peers and management; exceptional organizational skills; and ability to maintain confidentiality

Familiarity with medical terminology

Ability to travel

2-3 prior years experience in an administrative or healthcare role required

Preferred

Bachelor's degree, preferred

Benefits

Medical coverage

401(k)

Parental leave

Fertility benefits

Paid time off for vacation, personal, sick and holidays

Multiple other perks and benefits

Company

CooperCompanies

CooperCompanies (Nasdaq: COO) is a leading global medical device company focused on helping people experience life’s beautiful moments through its two business units, CooperVision and CooperSurgical.

Founded in 1958

San Ramon, California, US

10001+ employees