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Tidal Wave Auto Spa · 3 months ago

Customer Service Rep - (Midday to Evening Shift)

Thomaston, GA

Full-time

Onsite

New Grad, Entry Level

$15/hr - $15/hr

Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry. They are seeking a Customer Service Team Member to engage with customers, address inquiries, and resolve complaints while providing exceptional service.

Cleaning ProductsConsumerProfessional Services

Responsibilities

Customer Interaction: Provide exceptional service via phone, explaining services and billing, addressing problems, and directing calls appropriately

Record Maintenance: Ensure accurate records are kept and necessary reports are prepared

Account Management: Maintain customer account information on the computer system

Inquiry Tracking: Record customer calls and inquiries using a tracking form

Communication: Professionally communicate with external customers and internal colleagues

Electronic Support: Offer initial support and answer inquiries regarding electronic delivery channels, such as email

Follow-Up: Timely follow-up on issues requiring additional resources for resolution

Qualification

CommunicationTechnical ProficiencyAttention to DetailProblem-SolvingTeamwork

Required

Excellent verbal and written skills, with proper grammar and a friendly demeanor

Basic knowledge of Microsoft Outlook, Word, Excel; adaptive to new technology

Attention to Detail: Vital for paperwork and customer interactions

Ability to resolve customer issues while adhering to company practices

Positive, respectful attitude with the ability to work harmoniously with colleagues

Pass a drug test and criminal background check

Legally eligible to work in the United States

Benefits

PTO is based on the company’s PTO policy.

Eligibility for health, dental, and vision coverage subject to 30 day waiting period.

Eligibility for 401(K), subject to plan terms.

Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period.

Company-paid holidays.