AlphaGraphics · 3 months ago
Print and/or promo products Project Coordinator/CSR
Cherry Hill, NJ 08003
Full-time
Onsite
New Grad, Entry Level
$17/hr - $21/hrAlphaGraphics is a leading provider of print, marketing, and visual communication services. We are seeking a motivated and detail-oriented Customer Service Representative (CSR) to ensure a positive customer experience, assist customers with inquiries, process orders, and collaborate with the production team for order fulfillment.
Communications InfrastructureEmail MarketingGraphic DesignMarketingPrintingProduct Design
Responsibilities
Greet and assist customers in a friendly and professional manner
Respond to customer inquiries via phone, email, and in-person
Process orders, handle payments, and manage transactions
Provide information about products and services, including pricing and availability
Resolve customer complaints and issues promptly and efficiently
Collaborate with the production team to ensure timely and accurate order fulfillment
Maintain a clean and organized work area
Assist with administrative tasks as needed
MUST be detail oriented
Qualification
Required
Has ability to secure and maintain customer's trust and confidence
Handles all communications with customers in a professional and respectful manner
Strong analytical skills (break projects into steps or sets)
Excellent writer and verbal skills
Ability and willingness to learn new hardware and software techniques
Has a proven record of customer service and/or sales
Possesses a solid knowledge of POS system and order entry processes
Excellent verbal and written communication skills, including grammar, spelling and punctuation
Ability to multi-task, to productively utilize time and equipment. Ability to combine creativity with practical production mentality
Preferred
Experience with Microsoft Word, Power Point, and Excel preferred
Knowledge of printing and prepress requirements a plus
Design experience for internet and social media platforms a plus
Benefits
401(k) matching
Employee discounts
Health insurance
Paid time off
Simple IRA retirement plan
Opportunities for career growth and advancement
Company
AlphaGraphics
AlphaGraphics is a print and marketing solutions company that offers signs, offset printing, and mailing services.
Founded in 1970
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-10-04Acquired
Leadership Team
Al Schnell
CEO and President
Bonnie Rosselli
CEO
Recent News
2025-10-09
2025-08-21
Company data provided by crunchbase