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Orkin · 3 months ago

Remote OCCC Customer Service Agent_Seasonal

United States

Full-time

Remote

Entry Level

$16.73/hr - $16.73/hr

1+ years exp

Orkin is a leading pest control company with over 125 years of experience, seeking talented seasonal customer service professionals for their remote Customer Contact Center. The role involves managing customer relationships, providing exceptional service, and identifying upselling opportunities during peak season calls.

CommercialConsumerResidentialService Industry

Responsibilities

Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)

Support our field's peak season that starts building around February

During peak season you can expect heavy call volume

Manage the customer relationship to ensure best in class service

Identify opportunities for cross-selling and up-selling

Assist customers by offering remedies to retain business

Use different gamification tools to measure performance

Qualification

Customer service experienceInterpersonal skillsCommunication skillsMicrosoft OfficeComputer skillsEmpathyPrioritizeTime management

Required

High School/GED

1 - 2 years customer service experience within or outside a call center

Completion of a Culture Index assessment

Verification of internet speed

Ability to pass a computer assessment

Ability to pass a background and drug screen

Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise

A workspace with adequate furnishings (e.g., a desk and chair) and lighting

Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via www.speedtest.net)

Excellent interpersonal and communication skills

Strong computer skills in various software and web-based applications

Proficient in Microsoft Office

Comfortable working in a high-volume role

Excellent customer service soft skills such as empathy

Ability to prioritize tasks and manage time efficiently