American Family Care · 3 months ago
IT Help Desk Analyst I
Birmingham, AL 35242
Full-time
Onsite
Entry Level
3+ years expAmerican Family Care is a leading provider of urgent care and accessible primary care, dedicated to delivering patient-centric healthcare. The Helpdesk Analyst I position serves as the first line of support for issues related to Electronic Health Record Systems and IT, ensuring timely communication and resolution of issues for healthcare professionals.
Health CarePrimary and Urgent Care
Responsibilities
Ability to communicate with users and management ensuring timely updates and status reports
Ability to function in a high paced environment supporting healthcare professionals as they provide care for patients
Experience supporting Windows Servers and workstations
Practice and enforce security policies including MFA and Safe Practices
Provide accurate and timely logging of incidents and resolutions in ticketing system
Escalate problems as appropriate following proper policy and procedures
Manage Active Directory environment managing over 1500 users
Ability to troubleshoot printers and scanners
Support and troubleshoot EMRs, Accounting, and other Business Applications
Create and update knowledge base articles in Confluence for training and knowledge sharing
Evaluate and recommend improvements to policy and procedures, software and hardware to Manager, Information Technology for review
Gather and input data for regular reporting, decision making, planning and evaluation
Maintain and assure confidentiality of data adhering to HIPAA privacy rules
Support VOIP phone systems and users
Utilize all available resources to conduct computer diagnostics to determine root causes of issues and resolve them
Qualification
Required
Advanced analytical and troubleshooting skills
Superior customer service skills
Above average interpersonal, verbal and written communication skills
Able to effectively work independently to resolve problems
Able to manage multiple priorities and follow through on projects to completion
Ability to work well in a team-oriented environment
Ability to successfully handle difficult situations and customers
Associate degree in computer science or related field, can be substituted for 3-5 years directly related experience
Benefits
Medical
Dental
Vision
Disability
Life insurance
Matching 401(k)
And more
Company
American Family Care
American Family Care is a medical practice offering occupational health services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$30MKey Investors
Lorient CapitalApplePie Capital
2024-03-05Private Equity
2019-03-22Debt Financing· $30M
Leadership Team
Jeremy Morgan
CEO
Randy Johansen
Chief Executive Officer
Recent News
Seattle TechFlash
2025-09-19
2025-09-17
Company data provided by crunchbase