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Sonova Group · 1 day ago

Account Manager - Bay Area, San Jose

San Jose, CA

Full-time

Hybrid

Mid Level

$105K/yr - $125K/yr

Sonova Group is a leader in the hearing healthcare industry, seeking an Account Manager to drive business growth in the Bay Area. The role involves managing sales activities, maintaining customer relationships, and collaborating with internal teams to ensure effective resource deployment.

Medical Device

Responsibilities

Make required number of sales calls per week to current or new customers within territory

Maintain and increase sales of all products within territory

Promotion and demonstration of new products

Training on the fitting and fine tuning of products and software

Coordinates with Regional Key Account Managers and Regional Directors to deploy at certain and preidentified key account clinic locations to maximize Phonak demand

Coordinates with inside sales rep group to pursue leads generated by team within territory and to support covered clinical accounts

Collaborates with Regional Directors, Trainers, Regional Key Account Managers, Inside Sales Support and Marketing/Inner circle to accomplish sales and growth objectives

Coordinates with trainers to ensure optimal deployment

On-boarding and training of new accounts

Needs analysis and provide product solutions for accounts

Negotiate pricing

Provide recommendations on marketing strategies for customer business growth

Maintain strong relationships and rapport with existing and new customers within territory

Ensure all customer needs are met through personal or group product training

Represent Phonak at national and regional meetings as required

Achieve sales quota as assigned in territory

Comply with internal policies and procedures for documenting customer visits in CRM system on a daily basis

Work closely with Business Development Manager to transition and on-board new accounts

Work closely with Customer Trainers on difficult fittings

Comply with internal policies and procedures, including documenting customer visits in Salesforce

Maintain timely and accurate expense reporting in Concur

Comply with all local, state and federal laws and requirements

Other duties as assigned

Travel up to 75%

Qualification

Hearing healthcare experienceHI technology knowledgeCRM systems experienceSales skillsMicrosoft Office proficiencyAccountabilityAction-orientedEffective communicationTeam collaborationPresentation skills

Required

Bachelor's Degree or equivalent work experience required

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Effective verbal and written communication and presentation skills

Experience with CRM systems

Strong Microsoft office skills

Comply with internal policies and procedures for documenting customer visits in CRM system on a daily basis

Comply with internal policies and procedures, including documenting customer visits in Salesforce

Maintain timely and accurate expense reporting in Concur

Comply with all local, state and federal laws and requirements

Travel up to 75%