Kleinfeld Bridal · 4 months ago
Director of Bridal Sales
Manhattan, NY
Full-time
Onsite
Director/Executive
$85K/yr - $88K/yr
10+ years expKleinfeld Bridal is a renowned bridal retailer seeking a Director of Bridal Sales to lead and manage their bridal sales staff. The role focuses on ensuring an exceptional customer experience and meeting sales goals while upholding the company's service standards and operational strategies.
ApparelFashionLifestyle
Responsibilities
Ensure Kleinfeld Bridal service standards are fulfilled for each customer and their Kleinfeld experience is met or exceeded
Provide courteous service to all customers in accordance with Kleinfeld Bridal Standards
Ensure all company policies, procedures, brand, selling and service standards are fulfilled
Be courteous and pleasant with coworkers and supervisors
Act as a confident leader for the Bridal Sales department associates creating a positive environment for all customers, Kleinfeld Bridal staff and all vendors
Perform the work assigned by the Senior Director of Sales
Direct the customer experience on the sales floor, know each bride and her guests to better assist in the sale when needed
Encourages an integrated working relationship between departments that enhances the customer experience
Meet all sales goals
Partner with the other departments and vendors to address customer and merchandise issues or opportunities in a timely and productive way ensuring customer satisfaction
Resolve any issues, in a timely manner and productive solution is achieved
Ensure each bridal sales consultant has completed Kleinfeld Training for their individual position and is executing their roles and responsibilities
Responsible for ongoing product knowledge and selling training for all associates
Ensure all Bridal Sales associates are regularly reviewed for performance, providing feedback and areas of opportunity
Ensure all Bridal Sales associates opportunities/issues are documented and performance goals are implemented
Recruit experienced Bridal Sales associates
Ensure all store and customer paperwork is processed and filed accurately and on time
Ensure that the sales, stock, office, dressing rooms and common areas are kept organized, clean and safe for all associates and customers
Be knowledgeable of all vendors styles, manufacturing options, sizing and fabrications including when options changes are available
Identify opportunities within the bridal sales department and create solutions that are cost effective and appropriate
Ensure all associates practice company policies, procedures and service standards
Qualification
Required
Business or Design degree, or equivalent work experience, and 10 years of leading and managing diverse sales teams
Excellent communication skills, written and oral, able to articulate and present ideas persuasively to all levels of the organization and all customers
Demonstrate the highest level of ethics and integrity
Able to demonstrate problem resolution skills
Able to work effectively with all functions across the company, with individuals from diverse backgrounds and with associates at all levels of the organization
Able to facilitate change using influence, best practices and statistical measurements
Demonstrates ability to work flex style and work with a variety of groups including trades, creative, executives and hourly work force
Ability to manage multiple priorities effectively
Have 10 years management experience
Have lead teams of 20 or more individuals
Preferred
Retail sales: 10 years
Ability to Commute: Manhattan, NY 10011
Ability to Relocate: Manhattan, NY 10011: Relocate before starting work
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Company
Kleinfeld Bridal
For more than 60 years, brides have learned that the magic of Kleinfeld lies not just in our most magnificent store; not just in our offering the largest and finest selection of designer wedding gowns in the world; but the magic lies in the hearts of the most professional staff anywhere…a staff dedicated to perform your every wish.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Marissa Rubinetti
EVP/Chief Operating Officer
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