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PRAB, Inc. · 3 months ago

Call Support Intern

East Brunswick, NJ, USA

Internship

Onsite

Intern

PRAB, Inc. is a nonprofit organization seeking a Call Support Intern to join their Call Center team. The intern will be responsible for answering calls, logging voicemails, and ensuring callers are connected to the appropriate departments, all while providing bilingual support in a fast-paced environment.

ConsultingNon ProfitSocial Assistance

Responsibilities

Answer inbound calls with professionalism and care

Use PRAB’s call scripts and FAQ guides to respond to common inquiries

Log voicemail messages into the Voicemail Log Tracker with accurate detail

Return voicemails using PRAB’s bilingual call-back scripts

Identify and escalate urgent or sensitive calls to full-time staff or supervisors

Refer general inquiries to the appropriate department or staff contact

Provide consistent bilingual (English/Spanish) support

Maintain a courteous and calm presence during high call volume periods

Maintain client confidentiality and professionalism at all times

Participate in bi-weekly supervision sessions and performance check-ins

Qualification

Bilingual (English/Spanish)Customer serviceInterpersonal communicationPhone etiquetteDetail-oriented

Required

Fluent in both English and Spanish

Majoring in Social Work, Human Services, Communications, or related field

Strong phone etiquette and interpersonal communication skills

Detail-oriented, reliable, and mission-driven

Comfortable working in a fast-paced, frontline service environment

Full in-person availability required

Interns must commit to at least one full afternoon shift per week

Benefits

Internship credit (if applicable)

A final letter of recommendation

Company

PRAB, Inc.

Founded in 1969 and incorporated in 1971 by a group of Puerto Rican/Latino volunteers, the Puerto Rican Action Board (PRAB) is a comprehensive human services organization with our headquarters in New Brunswick, Middlesex County, New Jersey.

Founded in 1969