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Watts Water Technologies · 1 day ago

Mechanical Application Engineering and Technical Support Manager

North Andover, MA

Full-time

Hybrid

Senior Level

$129K/yr - $152K/yr

7+ years exp

Watts Water Technologies is a leading provider of water solutions, dedicated to providing safe and clean water for the world. They are seeking an experienced Applications Engineering and Tech Support Manager to lead a team focused on supporting quotations for configured products in the water sector and ensuring exceptional customer experiences.

Building Materials

H1B Sponsor Likely

Responsibilities

Manage and mentor a team of applications engineers and technical support team, ensuring their professional growth and alignment with organizational goals

Collaborate with cross-functional teams, including IT, sales, and product development, to achieve seamless project execution

Leverage your mechanical engineering background to understand and configure our water sector products according to customer requirements

Ensure accurate and efficient customization of our solutions, meeting client specifications while maintaining quality standards

Engage directly with customers to understand their needs, provide technical guidance, and address any inquiries or concerns

Build strong relationships with clients, ensuring their satisfaction throughout the project lifecycle

Optimize processes related to product configuration, deployment, and support

Implement best practices to enhance efficiency, reduce lead times, and improve overall customer experience

Oversee quality control processes, ensuring that configured products meet industry standards and regulatory requirements

Collaborate with engineering teams to resolve any technical issues promptly

Coordinate project timelines, budgets, and resources to meet deadlines

Monitor progress, identify risks, and implement corrective actions as needed

Qualification

Mechanical EngineeringApplications EngineeringProject ManagementCustomer-Facing ExperienceProduct DesignCPQ ProcessesData AnalyticsLeadership ExperienceCommunication SkillsInterpersonal SkillsAdaptability

Required

Bachelor's degree in Mechanical Engineering or related field. A master's degree is a plus

7+ years of experience in applications engineering, with a track record of successful project management

2+ years of leadership experience and team management skills

Experience on product design related to water flow, pressure, and temperature, such as ACV, floor heating, and piping systems

Excellent communication and interpersonal skills to communicate to C-level executives

Ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders

Experience in customer-facing roles and a strong customer-focused mindset

Experience with CPQ or quotations processes, concepts, tools, and technologies; SAP ideal

Knowledge of PowerBI and/or Excel for data analytics

Ability to adapt to a hybrid work environment

Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency

Punctuality and dependability

Ability to be flexible and adapt to changing work priorities and stressful conditions

Adherence to all personnel policies, procedures, and standards of process as implemented by Watts

Maintain productive and collaborative relationships with other Watts employees

Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action

Benefits

Comprehensive medical and dental coverage, retirement benefits

Family building benefits, including paid maternity/paternity leave

10 paid holidays and Paid Time Off

Continued professional development opportunities and educational reimbursement

Additional perks such as fitness reimbursements and employee discount programs

Company

Watts Water Technologies

Glassdoor3.6

We are a global leader of quality water solutions for residential, industrial, municipal, and commercial settings.

Founded in 1874

Springfield, Missouri, USA

5001-10000 employees

http://www.suntouch.com/

H1B Sponsorship

Watts Water Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2023 (4)

2022 (3)

2021 (5)