CreativeX · 3 months ago
Implementation Manager
London or New York
Full-time
Onsite
Mid Level
3+ years expCreativeX is a company focused on creating a new global standard for creative analytics. The Implementation Manager will play a key role in managing client onboarding, transforming strategic partnership goals into operational plans, and ensuring exceptional service through collaboration with various teams.
Information ServicesMedia and Entertainment
Responsibilities
Partnering with cross-functional teams to turn strategic partnership goals into an operational plan for the year, reviewed quarterly
Liaise with client/GCPs to clearly identify a client’s yearly goals, targets, and KPIs
Create a yearly and quarterly operations plan for all clients based on clients' goals
Addressing new issues and updates for the client, and providing effective operational solutions
Manage the flow of onboarding clients ahead of time and try to approximate workloads and connection/spend sprints with Operations Team
Build and manage processes for application rollouts, new channel rollouts, and market expansions
Liaise with pre-sales Solution Engineer and Sales Director to understand a client’s pain points, org structure, and key goals for kick-off
Establish and implement standardised ‘ways of working’ & deliverables with a client’s agency partners (i.e. Quarterly spend reports, Ad account hygiene best practice)
Owning key relationships and holding strategic F2F meetings with agency & client’s media team partners
Qualification
Required
3-5 years of experience in a Solutions Engineer or similar role, ideally with enterprise-level customers
Experience with Ad Operations
Excellent written and verbal communication skills
Highly organised and detail-oriented
Proficient with Google Sheets/Excel
Proven capacity to manage complex projects and drive to resolution
Experience with technical onboarding and client management
Resourceful, hard-working, and solutions-oriented mindset -- you work to solve problems proactively, exceeding client expectations
Benefits
Fully paid medical, dental, and vision (US) and Private Medical Insurance and Health Cash Plan (UK)
Generous time off + bank holidays
Education budget to be used for individual learning experiences or grouped with your team for joint learning
Annual subscription to Calm and Headspace for your mental wellbeing
Monthly coaching to talk to a trained professional about career goals, relationships, and personal development
3-month full pay parenting leave for all employees who have been with the company for one (1) year
Employee contributions to a 401(k) once they have completed their eligibility period
Company
CreativeX
CreativeX is a developer of a smarter visual communication platform.
51-200 employees
H1B Sponsorship
CreativeX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$29.8MKey Investors
Guggenheim InvestmentsBeringea
2022-06-07Series B· $25M
2020-11-16Series A· $3.3M
2020-01-01Seed
Leadership Team
James Serjeant
CFO
David Wynn
Operations Manager: GenAI
Recent News
2025-10-29
Company data provided by crunchbase