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Rivers Casino Philadelphia · 3 months ago

Officer Security

Philadelphia, PA

Full-time

Onsite

New Grad, Entry Level

Rivers Casino Philadelphia is seeking an Officer Security to patrol casino premises and maintain safety and security while ensuring compliance with applicable laws and regulations. The role involves providing exceptional customer service, responding to disturbances, and ensuring a positive atmosphere for guests and team members.

Gambling & Casinos

Responsibilities

Responsible for practicing, supporting, and promoting Rivers Casino Philadelphia Core Values at all times

Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere

Maintain grooming and uniform standards. Overall appearance is to be immaculate and nametags are to be worn at all times, and ensure that the Security Department Team adhere to the same standards

Provides exceptional customer service to guests at all times

Be aware of and handle guest opportunities

Maintain daily log, i.e. time clocks, sign-in sheets when available

Respond to disturbances in order to defuse the incident. Be prepared to become involved in a physical confrontation when necessary. Always remain Alert

Observe, report, and take-action as directed by leadership with respect to all suspicious, unusual situations

Responds to suspicions of problem or underage gambling and alcohol or drug intoxication in accordance with established procedures and protocols

Contacts supervisor when security situations require intervention beyond scope of authority

Ensures compliance with operational procedures for activities such as guest service standards, fire prevention emergency response, guarding and patrolling the physical property, orienting and monitoring of personnel involved with gaming protection activities, and investigation of accidents and criminal acts

Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Pennsylvania Gaming Control Board regulations and guidelines

Provides exceptional customer service to guests at all times

Guards security post and/or patrols internal and external casino property to prevent and respond to security incidents

Prevents underage gambling via access to casino floor by following identification verification procedures

Responds to suspicions of problems or underage gambling and alcohol or drug intoxication in accordance with established procedures and protocols

Interviews guests and employees when security incidents occur

Contacts Supervisor Security when security situations require intervention beyond scope of authority

Obtains assistance for accident victims

Assists management and enforcement officers in emergency situations

Writes detailed security reports

Answers security calls and dispatches officers to assist per departmental standards and protocols

Responds to emergencies in accordance with established procedures

Performs all other duties as assigned