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ACCESS - Arab Community Center for Economic and Social Services · 3 months ago

Workforce Development Coordinator

Detroit, MI

Full-time

Onsite

Mid Level

3+ years exp

ACCESS - Arab Community Center for Economic and Social Services is dedicated to improving economic and social services for the Arab community. The Workforce Development Coordinator will plan and coordinate program activities, manage work flow, and ensure the implementation of services, while also monitoring program progress and improving recruitment and enrollment strategies.

EducationHealth CareNon ProfitSocial

Responsibilities

Oversee and implement the daily operations of the program and ensure all requirements are met

Lead implementation of program; including demonstrating and conducting program activities, outreach, enrollments, and program work assignments

Oversee all aspects of business development that includes inbound/outbound sales calls, networking, qualifying consultations, follow-up communications, building strategic alliances, gaining referrals/recommendations from past clients and other agency programs, updating program information and fostering strategic relationships

Ensure proper documentation of customer data information and progress

Ensure customer follow-up after service, send customer surveys, and mitigate any foreseeable issues

Manage program calendar, data entry, incoming/outgoing mail and customer intake

Generate program materials, networking contact follow-up and manage supplies

Review files and documents of all services provided in compliance with the agency and funding sources’ quality assurance plans

Report on program progress at required intervals per department and funding guidelines

Monitor participant performance and create a corrective action plan if program performance falls below participation and employment measures

Review assessment materials and ensure program content is developed to meet client needs

Address program participant complaints

Work with auditors on accreditation and compliance related audits

Represent ACCESS and clients at various meetings with funders and stakeholders

Create internal processes, forms, documents and curriculum as needed

Interpret, apply and recommend changes to organizational policies and procedures

Review progress of assignments with senior management

Balance conflicting resource and priority demands

May supervise staff (no more than three) and coach or mentor subordinates

May plan, assign, monitor and manage the work of others

Participate in the research and writing of grant proposals as directed

Maintain caseload and provide case management services to active program participants

Operate standard office equipment and use required software applications

Perform other duties and responsibilities as assigned

Qualification

Workforce developmentProgram managementGrant writingCustomer serviceMicrosoft OfficeJudgmentActive listeningCritical thinkingDecision-makingEffective communicationTeam collaboration

Required

Bachelor's degree in Education, Training and Development, Health and Human Services or related field, or High School Diploma with at least 7 years of experience in Education, Training and Development, or Social Services working with adults

At least 3 years of experience in Education, Training and Development, or Social Services working with adults, with at least 2 years in a lead capacity, preferable in a non-profit setting, or at least 7 years of experience with at least 5 years in a lead capacity

Advanced concepts, principles and practices in workforce development and human services

Grant and other funding sources related to the assigned functional area

Active listening

Critical thinking

Judgment and decision-making

Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to partner with other functional areas to accomplish objectives

Ability to travel with reliable transportation

Ability to facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed

Ability to incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes

Ability to interpret and apply policies and identify and recommend changes as appropriate

Ability to organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment

Ability to communicate effectively, both orally and in writing

Ability to work independently as well as collaboratively within a team environment

Ability to handle stressful situations and provide a high level of customer service in a calm and professional manner

Ability to establish and maintain effective working relationships

Preferred

Knowledge of owning or operating a business

Knowledge of community resources

Company

ACCESS - Arab Community Center for Economic and Social Services

Our vision for ACCESS is to be an organization of people who are dedicated to empowering and enabling individuals, families, and communities to lead informed, productive, culturally sensitive, and fulfilling lives.

Founded in 1971

Dearborn, Michigan, USA

201-500 employees