SMA America · 3 days ago
Customer Quality Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$104K/yr - $134K/yr
10+ years expSMA America is a leader in innovative solar technology, committed to transforming power and empowering people. The Customer Quality Manager is responsible for managing and coordinating customer-related quality topics, ensuring alignment with the quality team at headquarters and driving continuous quality improvement through effective communication and problem resolution.
Renewable EnergySolar
Responsibilities
Leads, drives and tracks quality activities by supporting complete problem resolution of product failures with customer impact
Supervises and manages special projects with customer quality impact as needed or required
Initiates and manages the verification process of product problems or failures in a global network. Drives and tracks corrective actions utilized in the defined 8D steps
Manages, coordinates and tracks remedial actions with Supplier Quality Managers, Engineering, Service personnel as required in resolving product quality issues
Tracks and follows up on quality-related actions with all involved functions (Sales, Service, Production, Development) and escalates if deadlines are missed or deliverables are not met
Interfaces with customers to drive continuous quality improvement and facilitates customer audits or assessments upon request
Participates in on-site evaluations of non-conforming products in the field
Prepares documentation for decision making process within the global Quality Circle process
Applies statistical methods to track, trend, and analyze quality data related to non-conforming products reported by customers
Interfaces with international colleagues in the continual improvement of product/system/solution quality
Other duties as may be assigned by supervisor or management
Qualification
Required
Bachelor's degree in engineering or electrical engineering (Master's preferred) or related field, or similar education
At least 10 years of experience in the customer quality management field in a manufacturing environment
Expertise in 8D method for corrective action and the quality tools 5-Why, Ishikawa diagramming, and pareto analysis
Profound project management skills especially including action tracking and special project management
Excellent communication skills in negotiations with critical / opposing parties
Ability to present information to formal mid/high-level management boards on quality issues
Excellent communication, leadership, and cross-functional collaboration skills
Strong skills in office suite: Word, Excel, Project, PowerPoint, and statistical software packages
Ability to travel occasionally
Working knowledge in JIRA, Salesforce, SAP, and CRM is a plus
Acts with an entrepreneurial mindset
Certification in quality management (e.g., CQE, CQA, Six Sigma)
Experience in solar, automotive, aerospace, electronics, or similar regulated industries
Benefits
Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
401(k) plan with company match
Opportunities for professional development and training
Inclusive, collaborative, and innovative work environment
Company
SMA America
SMA America offers photovoltaic system technology and support services.
201-500 employees
H1B Sponsorship
SMA America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (2)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
P
Peter Drews
Co-Founder
R
Reiner Wettlaufer
Co-Founder
Recent News
2025-09-09
altenergymag.com
2025-08-27
2025-08-27
Company data provided by crunchbase