Advantest · 3 months ago
Service Sales Manager (7525)
San Jose, CA
Full-time
Hybrid
Mid Level
$130K/yr - $200K/yrAdvantest is the leading manufacturer of automatic test and measurement equipment for the semiconductor industry, focusing on innovation and sustainability. They are seeking a Service Sales Manager to drive sales and promotion of Customer Support Agreements and Production Value Services, while managing customer relationships and developing sales strategies.
ManufacturingMechanical EngineeringProduct DesignSemiconductor
Responsibilities
On time renewal of existing Customer Support Agreements (CSAs) and warranty conversion business
Accurate and timely forecasting of orders in Customer Relationship Management (CRM) application
Proactive promotion of Advantest solution and services working with Account Managers, Finance, Field Service (FS), Business Centers, Marketing, Software Solutions, R&D, etc
Identify, assess and develop opportunities to address OEE and productivity improvements requirements, capability to manage Proof of Concepts of SW solutions to demonstrate value for customers
Coordinate global service agreement deliverables, pricing, and Quote to Cash processes with the local and global Service Sales, Service Delivery and Marketing teams
Adhere to all fiduciary responsibilities and policies for quote to cash process
Actively support assigned customers with information about new Advantest Service & Support solutions
Support Account Managers in 'Deal Management' on CSA, Engineering and Production Solution Services business by serving as a services specialist. Develop value propositions, assist or drive deal negotiations, and achieve business metrics
Identify and develop new business opportunities at assigned accounts
Collect and forward customer feedback to relevant departments and closely cooperate with Field Support and System-/Application Engineering to meet customer demands for specific applications or special non-standard products
Accountable for developing and maintaining strong working relationships with Sales Account Managers and Account Team Leadership for assigned accounts
Ability to earn and build trust with Customers, Account Managers, and the Global FS Team
Assists Account Managers in developing an overall account strategy that recognizes and achieves Business Objectives in both Product and FS Sales
Participate in 'Closed Loop' customer management
Qualification
Required
Technical degree or equivalent
Product and system knowledge
Customer-facing experience, better if developed on a global scale
Strategic Sales Skills and Account management experience
Comfortable and confidently presenting material/slides to internal and external audiences
Ability to communicate cross-functionally and cross-regionally
Customer facing experience and demonstrated ability to negotiate to an acceptable conclusion
Ability to analyze data, develop and communicate results based on the data
Ability to work in Microsoft Office Applications – especially Excel—developing and using spreadsheets for data analysis
Ability to multi-task and proactive communication
Communicative and team-oriented, Multi-cultural minded
Customer-centric, consultative and a passion for excellence in sales
Preferred
Demonstrated ability to develop Power Point presentations
Commercial (selling) experience in dealing with customers and order processing
Experience in some semiconductor field
Knowledge of test engineering environments and test applications
Marketing and sales experience in services and SW solutions
Ability to articulate services value proposition based on a value selling approach
Extremely proactive and highly organized with proven ability to multi-task in a challenging environment
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Company
Advantest
Advantest manufactures and sells semiconductor and component test system products and mechatronics-related products.
Founded in 1954
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2001-09-28IPO
Leadership Team
Atsushi Fujita
Chief Financial Officer
Recent News
TradingView
2026-01-16
2026-01-16
2026-01-16
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