MongoDB · 2 days ago
Escalation Engineer
New York, NY
Full-time
Hybrid
Mid, Senior Level
$101K/yr - $198K/yr
7+ years expMongoDB is a leading company in database technology, and they are seeking an Escalation Engineer to support their largest enterprise customers. The role involves solving complex issues related to database architecture, performance, and security while collaborating with product management and development teams.
Cloud ComputingDatabaseOpen SourceSaaSSoftware
Responsibilities
Work across multi-functional teams to resolve extremely impactful customer issues
Deep and nuanced experience working with customers in escalated situations
Great communication and account leadership skills, with a good organizational understanding of customers
Enjoy getting deeply involved in and taking ownership of tricky cases, and driving them through to resolution
Able to quickly understand and communicate about customer workloads, use cases, and resiliency criteria, including performance, availability, and scalability
Comfortable reading and quickly navigating unfamiliar code, with coding/scripting proficiency in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
Strong systems engineering and troubleshooting experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, virtualization, clustering
Storage engineering experience, including SAN, NAS, SSD, multi-pathing, caching, and tuning
Experience building, maintaining, tuning, and troubleshooting sophisticated mission-critical production database systems
Experience analyzing and pursuing issues holistically, from the client and application tiers, through the database, down to the storage, and any potentially unfamiliar corners in between
Genuine desire to help people, and to increase their confidence and good will
At your best when thinking on your feet, solving problems in real-time, and reducing pressure and anxiety through calm, authoritative technical leadership
Qualification
Required
7+ years of relevant experience
Strong team partnerships: Understanding of when and how to seek help from team members, skill in choosing from and/or synthesizing potentially conflicting perspectives or approaches, and ability to lead in collaborative efforts
Work across multi-functional teams to resolve extremely impactful customer issues
Deep and nuanced experience working with customers in escalated situations
Great communication and account leadership skills, with a good organizational understanding of customers
Enjoy getting deeply involved in and taking ownership of tricky cases, and driving them through to resolution
Able to quickly understand and communicate about customer workloads, use cases, and resiliency criteria, including performance, availability, and scalability
Comfortable reading and quickly navigating unfamiliar code, with coding/scripting proficiency in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc
Strong systems engineering and troubleshooting experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, virtualization, clustering
Storage engineering experience, including SAN, NAS, SSD, multi-pathing, caching, and tuning
Experience building, maintaining, tuning, and troubleshooting sophisticated mission-critical production database systems
Experience analyzing and pursuing issues holistically, from the client and application tiers, through the database, down to the storage, and any potentially unfamiliar corners in between
Genuine desire to help people, and to increase their confidence and good will
At your best when thinking on your feet, solving problems in real-time, and reducing pressure and anxiety through calm, authoritative technical leadership
Preferred
Experience managing large scale databases (e.g. RDBMS, NoSQL)
Experience with authentication systems such as LDAP, Kerberos, AD
Experience using or managing MongoDB
Experience using distributed version control systems, and in particular git
Experience using any cloud services stack such as AWS, Azure or GCP
Benefits
Equity
Participation in the employee stock purchase program
Flexible paid time off
20 weeks fully-paid gender-neutral parental leave
Fertility and adoption assistance
401(k) plan
Mental health counseling
Access to transgender-inclusive health insurance coverage
Health benefits offerings
Company
MongoDB
MongoDB is a next-generation database that helps businesses transform their industries by harnessing the power of data.
5001-10000 employees
H1B Sponsorship
MongoDB has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (159)
2024 (150)
2023 (133)
2022 (79)
2021 (51)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$311MKey Investors
SalesforceEquityZenT. Rowe Price
2024-11-14Post Ipo Equity
2024-10-16Post Ipo Debt
2018-03-06Post Ipo Equity
Leadership Team
Jim Scharf
Chief Technology Officer
Ronnen Miller
SVP, Global Technical Services
Recent News
Investing.com
2026-01-06
2025-12-15
Company data provided by crunchbase