Glass America ยท 2 days ago
Inside Sales Representative
Elmhurst, IL
Full-time
Onsite
New Grad, Entry Level
$12K/yr - $40K/yrGlass America is a respected leader in the auto glass industry. As an Inside Sales Representative, you will be a key member of the call center team, responsible for answering inbound calls, providing outstanding customer service, and presenting recommendations based on customer needs.
Automotive
Responsibilities
Follow our step by step process to provide quotes on our competitively priced installation and repair services
Explain to customers our auto glass products, lifetime workmanship warranty and value proposition
Book the appointment and process the order, operating with a sense of urgency throughout the call
Utilize our software to make a note of all conversations, enter sales information and update customer records as needed
Professionally handle customer interactions and general inquiries, both over the phone and through email
Make follow-up communication on all estimates that have been written but not sold
Qualification
Required
Follow our step by step process to provide quotes on our competitively priced installation and repair services
Explain to customers our auto glass products, lifetime workmanship warranty and value proposition
Book the appointment and process the order, operating with a sense of urgency throughout the call
Utilize our software to make a note of all conversations, enter sales information and update customer records as needed
Professionally handle customer interactions and general inquiries, both over the phone and through email
Make follow-up communication on all estimates that have been written but not sold
Work experience that demonstrates the proficiency to stay organized and handle a high volume of phone calls and emails
Reliable and dependable hard worker with a positive demeanor
High aptitude for technology with strong typing and data entry skills
Process driven with the understanding of how to navigate customer complaints and/or service issues
Ability to work Saturdays as part of your regular work schedule
Capable of sitting for long periods of time
Preferred
Call center, care center, customer service and/or sales knowledge is preferred but not required
Bi-lingual speaking skills a plus!
Benefits
80 hours of accrued paid time off annually.
80 hours of paid parental leave.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance.
401(k) Retirement Plan with company match.
Employer Paid Short-Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Free prescription or non prescription safety glasses each year.
Company
Glass America
Glass America is an automotive company offering auto glass, windshield, and repair services.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2004-10-15Acquired
Leadership Team
John Wysseier
Chief Executive Officer
Company data provided by crunchbase