Global Support and Development · 6 hours ago
Emergency Telecommunications Specialist
Charlotte, NC
Contract
Onsite
Senior Level, Lead/Staff
10+ years expGlobal Support and Development is seeking to hire an Emergency Telecommunications (ETC) Specialist within their Programs section. The ETC Specialist will serve as a technical leader and project manager, responsible for ensuring the successful implementation of the Response Coordination program, particularly in supporting priority countries with ETC services.
Non-profit Organization Management
No H1B
Responsibilities
Serve as the lead ETC Engineer for the Response Coordination Strategy, overseeing both emergency telecommunications (Radio and Satellite) and critical IT infrastructure components. This includes developing robust and scalable solutions and building local capacity for their long-term sustainability
Lead the assessment, design, and implementation of essential IT infrastructure, including data centers, server architecture, network security, and cloud solutions, to support humanitarian operations
With key partners, identify, assess, and prioritize areas impeding the reliability and resilience of essential telecommunications infrastructure in GSD prioritized area of operations
Improve the preparedness of national and local authorities and their key partners to strengthen response readiness and local capacity based on best practices
Adopt sound project management approaches to support the management, oversight, measurement, and reporting of GSD-supported ETC projects
In collaboration with the Innovation team, facilitate the provision of high-quality and appropriate technology solutions, and foster a culture of innovation to deliver quality services for key national authorities
Ensure coordination and collaboration with relevant regional bodies in accordance with Partnership protocols. This will include but is not limited to CDEMA and CARILEC to align GSD's efforts with regional strategies and foster strong, long-term partnerships
Manage and coordinate a network of in-region specialists and consultants, providing technical guidance, project oversight, and mentoring to enhance local expertise and ensure project success
Prompt and action GSD’s core values of accountability, humility, and integrity in all work we conduct
Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact
Perform other duties as assigned
Qualification
Required
Ten (10) or more years of relevant work experience in emergency telecommunications, preferably in the humanitarian sector
Five (5) or more years experience operating in emergency telecommunications in an international context
Proven experience designing and managing sustainable projects in accordance with international project management standards. Project management certification is a plus
Professional experience in an international, humanitarian context running large Telecom/ICT Support Operations, with proficiency in the basic use of various types of communications equipment (including mobile radios VHF, UHF, HF and IP Radio, satellite phones, BGAN, LANs and WANs); and also involving emergency response operations for ETC
Five (5) years of experience in the design, installation, configuring, and troubleshooting of a wide range of communications and IT infrastructure systems, including IP networks (LAN/WLAN/WAN), server administration (Microsoft and Linux), VoIP/Unified Communications, cybersecurity protocols, and experience in configuring smart phones of various operating systems
Five (5) years of experience in installing and programming HF base and mobile stations and VHF/UHF analog and digital portable, mobiles and base stations and repeaters, along with troubleshooting and maintaining radio equipment and networks
Two (2) years of experience in installing, configuring, and troubleshooting analog and digital PABXs and IPBXs/VoIP/Unified communications systems
Experience in cybersecurity a plus
Demonstrated experience working and leading technical projects in the Caribbean region is highly preferred, with a strong understanding of the unique logistical, cultural, and infrastructure challenges present in this area
Additional vocational/on the job training and participation in field deployment exercises are a plus
Master of Science or Engineering in Telecommunications Network Systems, IT/Computer networks, Information Systems Management or Computer Science applications preferred; or Equivalent education and experience
Part 107 License is desired
ITIL 3 certification is desired
Certification in project management is desired
Proven ability to produce quality results within challenging timeframes and ongoing change
Program oversight and management, development of programmatic policy, procedure, and guidelines
Ability to coordinate multiple projects simultaneously under pressure
Proven ability to manage contractors and consultants' field work, with the ability to develop the skills of local staff and consultants in diverse cultural contexts
Cultural awareness and the ability to work collaboratively with a wide array of stakeholders to build relationships
Proficiency with basic office software (i.e., Microsoft Office, Google Docs, etc.)
Advanced knowledge of IT infrastructure best practices, including network architecture, data security, and disaster recovery planning
Proficiency in coordinating teams of various backgrounds and ability to coordinate multiple projects simultaneously under pressure
Superior organizational skills, the ability to shift tasks rapidly, be self-motivated
Benefits
Up to 25 days of accrued vacation
Up to 80 hours of annual sick leave
Up to 80 hours of Military Pay and 30 Days Differential
Medical, Dental and Vision (GSD covers monthly premium)
Group Life and AD&D Coverage (GSD covers monthly premium)
Retirement (Pre and Post Tax Options) and a Company Match
Matches on Qualified 529 Plans
Up to 14 Paid Holidays
Company
Global Support and Development
Global Support and Development (GSD) is a humanitarian nonprofit organization whose vision is to ensure that every community is able to recover from disaster.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Court
Chief Executive Officer
Christina Mercier
South Pacific Partnerships Manager
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