Uncle Giuseppe's Marketplace · 3 months ago
Call Center Representative (PT)
Port Jefferson Station, NY
Part-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrUncle Giuseppe's Marketplace is seeking a part-time Call Center Representative to join their team in Port Jefferson Station. The role involves being the first point of contact for customers, managing a high volume of calls, and providing excellent customer service while resolving inquiries efficiently.
CookingE-CommerceFood and Beverage
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational catering seminars provided by upper management to improve knowledge and performance levels
Meet personal/team qualitative and quantitative targets
Other duties and functions as assigned
Qualification
Required
HS Diploma or equivalent
Previous experience in a customer support role with high volume calls
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Benefits
Medical
Dental
Vision
401(K)
50% off lunch
25% off in store shopping
More!
Company
Uncle Giuseppe's Marketplace
Uncle Giuseppe's Marketplace is a gourmet shopping experience, where customers can choose from dozens of homemade pastas and sauces, to hand-rolled sushi made fresh throughout the day.
Founded in 1998
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
C
Carl DelPrete
CEO
Recent News
2024-02-18
Asbury Park Press
2023-12-27
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