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Burlington Stores, Inc. · 5 months ago

Operations Service Manager

01406 - Pharr

Full-time

Onsite

Mid Level

$20.90/hr - $29.45/hr

3+ years exp

Burlington Stores, Inc. is one of the largest off-price retailers in the country, looking for an Operations Service Manager to lead their store team. The role involves managing overall store operations, coaching and developing staff, and ensuring excellent customer service while driving business results.

ApparelE-CommerceRetail

Responsibilities

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures

Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers

Manage the overall execution of operations and receiving SOPS

Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory

Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store

Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning

Assist in the management of other store operations areas as needed

Communicate effectively with the District and Regional Management teams

Qualification

Retail Management ExperienceStore Operations ManagementScheduling Software ProficiencyCustomer Service SkillsTeam Leadership

Required

3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization

Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required

Ability to lift and move boxes weighing up to 40 lbs

Experience utilizing scheduling and reporting computer software

Travel may be required from time to time