Vertiv · 2 days ago
Thermal Root Cause Analysis Engineer
Westerville, OH
Full-time
Onsite
Mid Level
3+ years expVertiv is a global leader in designing, manufacturing, and servicing critical technology solutions. The Thermal Root Cause Analysis Engineer is responsible for leading investigative analyses and generating comprehensive root cause reports for Thermal Management systems, collaborating with various teams to identify and resolve thermal system issues.
Data CenterInformation TechnologyIT InfrastructureTelecommunications
No H1B
Responsibilities
Develop comprehensive Root Cause Analysis (RCA) reports for Thermal Management systems, addressing component failures and system-level issues
Analyze all relevant failure data, including field service reports, alarm logs, monitoring system outputs, site configurations, and service history
Conduct on-site investigations, when needed, to support real-time failure analysis during field service repairs
Identify failed components based on symptom evaluation; define factory testing requirements and author test scripts for factory technicians
Review test outcomes, recommend further testing if necessary, and determine definitive root causes
Coordinate with suppliers’ engineering and quality teams to analyze component failures and implement corrective actions as needed
Recommend and utilize third-party labs when appropriate; provide guidance on test design and validation procedures
Apply structured problem-solving methodologies such as fishbone diagrams and 8D analysis to systematically identify root causes
Utilize spectroscopy tools, including Scanning Electron Microscopy (SEM) and Fourier-Transform Infrared Spectroscopy (FTIR), for material and component failure analysis
Collaborate with engineering teams to develop and validate simulation models that support failure analysis using platforms like MATLAB and Simulink
Prepare and deliver preliminary, interim, final, and follow-up reports outlining root causes, data findings, and corrective recommendations (site-specific, internal, and supplier-related)
Participate in customer meetings or site visits to present findings and explain technical conclusions
Provide technical support and consultation to field engineers, thermal support teams, and cross-functional stakeholders
Track and analyze failure data to identify systemic issues and recurring trends; recommend design, manufacturing, or supplier-related improvements
Communicate regularly with Engineering, Quality, and Services teams on analysis outcomes, trends, and outstanding actions
Contribute to product performance reviews and participate in internal cross-functional meetings
Attend Vertiv product training to gain familiarity with both new and legacy Thermal Management products
Participate in supplier quality audits as directed
Occasional travel is required
Qualification
Required
Bachelor's degree in Mechanical, or Electrical is required
3+ years of industry experience, with at least 2 years in investigative analysis or root cause failure investigations
Strong understanding of HVAC systems, air handling units, and thermal management solutions; experience with data center cooling and liquid cooling technologies is a plus
Proficient in diagnostic methodologies including 8D, Fishbone (Ishikawa), FMEA, and other quality system processes
Solid working knowledge of reliability metrics such as MTBF, MTTR, and system availability
Hands-on experience with data analysis tools and test equipment, including oscilloscopes, power quality meters, and multi-channel data recorders
Strong analytical thinking, with the ability to interpret technical data and draw well-supported conclusions
Excellent written and verbal communication skills, including technical report writing and customer-facing documentation
Demonstrated ability to manage multiple priorities in a fast-paced, reactive environment
Proficient in Microsoft Office and other standard business and technical software platforms
Strong interpersonal skills with the ability to work cross-functionally and interact at all organizational levels
Self-motivated, detail-oriented, and capable of working independently with minimal supervision
Willingness to travel as needed and support field investigations, including occasional on-call availability
Comfortable working in a professional office setting and around electrical equipment while following PPE protocols
Successful experience working in collaborative team environments and managing dotted-line relationships
Preferred
Master's degree or Professional Engineer (PE) certification is preferred
Company
Vertiv
Vertiv designs, builds and services critical infrastructure that enables vital applications for data centers and industrial facilities.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.24BKey Investors
Starboard ValuePlatinum Equity
2022-10-20Post Ipo Equity
2020-02-10Post Ipo Equity· $1.24B
2020-02-10IPO
Leadership Team
Giordano Albertazzi
Chief Executive Officer
Peter Lambrecht
Vice President Sales EMEA
Recent News
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