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Fractal · 3 weeks ago

AI Client Services Partner – Healthcare & Life Sciences

New York, United States

Full-time

Onsite

Senior Level, Lead/Staff

$200K/yr - $300K/yr

15+ years exp

Fractal is a strategic AI partner to Fortune 500 companies, focused on leveraging data to generate business value. The AI Client Services Partner will lead the Healthcare & Life Sciences portfolio, serving as a strategic client advisor, driving revenue growth, and owning technical pre-sales consulting.

AnalyticsArtificial Intelligence (AI)Big DataBusiness IntelligenceConsulting

Growth Opportunities

No H1B

Responsibilities

Drive demand generation and growth across assigned HLS accounts (~$40MN); build comprehensive account plans; manage utilization and margins; handle client escalations; and cultivate long-term strategic partnerships that expand our footprint

Meet client executives (CXO level), to understand AI strategy gaps and advise how Fractal’s IP, talent, and experience can bridge these gaps, translating priorities into actionable opportunities and joint business plans

Join sales calls as the data science expert; lead or co-lead RFI/RFP responses; draft solution architectures; assess staffing and skill mix; establish delivery plans; and tailor P&L-aligned pitches with Account and Engagement leaders

Articulate the breadth of Fractal capabilities across AI, Engineering & Design, Behavioral Sciences, and analytics—bringing the best of Fractal to HLS client needs

Partner with cross-functional teams (Consulting, Engineering, Design, AI/MLOps/LLMOps) to ensure superior delivery outcomes on AI/GenAI programs and bill time on engagements as needed

Shape solutions and use-cases across healthcare – Payors, providers, life-sciences and distributors across functions of clinical, marketing, sales, supply chain, IT; consult AI leadership in top HLS companies; and help productionize ML solutions with modern cloud and ML engineering practices

Lead proposal creation and executive storytelling that connects client challenges to business outcomes and winning solution architectures

Organize client-facing and internal events to disseminate latest project and research insights; contribute in advisory boards and industry forums; and help marketing with research reports and executive narratives

Qualification

AI-led programsMachine LearningHealthcare domain knowledgeTechnical pre-sales consultingProposal developmentExecutive storytellingCommercial acumenCross-functional collaboration

Required

15+ years delivering AI-led programs with proven business value outcomes, client transformational journeys, and consulting Fortune 500 Executive Leadership, and cross-functional, distributed team management

Deep proficiency in ML, DL, Generative & Agentic AI

Strongly informed opinions on HLS & AI industry trends and strategic opportunities

The ability to architect AI and GenAI solutions across diverse problem spaces quickly in brainstorming sessions with clients & internal SMEs

Knowledge across clinical, commercial, marketing & legal, etc

Prior client-facing consulting experience and production deployment of AI solutions in HLS are strong pluses

Strong commercial acumen; customizing commercials to clients' needs; executive storytelling; ability to map client challenges to Fractal capabilities and measurable outcomes; comfort with ambiguity and cross-functional collaboration

Demonstrated capability to lead RFI/RFP responses, solution architecture, proposal development, and P&L-aligned plans