Peak Rentals · 3 months ago
Customer Support Manager
Kenedy, TX
Full-time
Onsite
Mid, Senior Level
5+ years expPeak Rentals is a company seeking a Customer Support Manager to act as a liaison between customers and management. The role involves understanding customer needs, maintaining relationships, and ensuring effective communication between various departments to meet those needs.
EnergyRenewable Energy
Responsibilities
Meet/Communicate with Customer on a daily basis to understand their needs
Communicate with Operations Manager and Corporate Account Rep to discuss needs and ways to implement
Provide market intelligence/competition/trends/status/progress to manager and established information sharing channels
Follow up to ensure personnel and equipment needs for the job at hand
Follow up to ensure personnel and equipment is available as needs change for the customer
Continuing relationship with customer as more jobs and needs become available
Complete all required reports in timely manner
Stress personal and business ethics as the number one priority in dealing with Customer and Company personnel
Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer
Participate in and complete company-required training programs
Participate in Environmental, Health and Safety initiatives as set forth by the company
Follow instructions and perform other duties as may be assigned by manager
Prospecting potential customers/industries and educating them on our services
Qualification
Required
Bachelors' degree preferred
10 years of relevant work experience may be accepted in lieu of a formal education
5 to 10 years' experience in customer-facing role with a strong track record of relationship management and account development
Strong facilitation skills with the ability to influence customer decision-makers
Prior experience coordinating and determining a focused sales strategy by facilitating, organizing, and initiating the sales effort
Frequent personal contact with key client personnel to develop an understanding of current and future projects/expectations
Must possess valid driver's license and be eligible to drive a company vehicle according to Peak's insurance guidelines
Comfortable with MS Office, including Word, Excel, Adobe, Outlook, Teams and Power Point
Benefits
Medical, dental, vision, coverage in addition to life and disability insurance plans.
Paid Vacation Days and Paid Holidays.
Retirement and Savings (401K) Plan with Company match.
Referral bonus with no cap on amount of referrals.
Paid Training.
Company
Peak Rentals
Our goal is to accommodate every worksite with the exact resources needed to be most effective.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase