Deepgram · 3 months ago
Customer Success Engineer (EMEA)
United States
Full-time
Remote
Senior Level
$135K/yr - $180K/yr
7+ years expDeepgram is the leading voice AI platform for developers building speech-to-text, text-to-speech, and full speech-to-speech offerings. They are seeking a Customer Success Engineer who will act as a technical expert and strategic advisor to enterprise customers, ensuring successful adoption and integration of Deepgram's solutions into their workflows.
Artificial Intelligence (AI)Data Collection and LabelingDeveloper APIsNatural Language ProcessingSpeech Recognition
Responsibilities
Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions
Build, nurture, and sustain customer relationships across all personas interacting with Deepgram (from developers, program managers to CIOs, CTOs, and other C-level stakeholders)
Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows. Frequent travel may be required
Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy
Focus on making Deepgram successful in the customer’s environment; ensuring products are integrated, enabled, and adopted effectively, applying best practices, reference architectures, and creative solutions to drive outcomes
Continuously operate in discovery mode, surfacing customer issues, deeply understanding their complexity and business impact, and translating them into actionable requirements for internal teams
Confidently run live product demos, guide architecture discussions, and troubleshoot L1-style issues, bridging the gap between technical support, solutions design, and commercial growth
Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies
Leverage AI to amplify your impact; be an expert in how Customer Success can apply AI to drive customer outcomes, surface insights, and improve internal systems
Proactively identify & scope opportunities for expansion (cross-sell, upsell, multi-product adoption), partnering with Sales
Develop and execute structured customer success plans that align business outcomes with Deepgram’s product capabilities
Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops to stay ahead of risks, ensure alignment, and surface opportunities for growth
Serve as the voice of the customer internally, influencing product roadmap, GTM strategy, and even the internal tools and processes we build to support customers
Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact)
Qualification
Required
7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus), at innovative, API-driven technology companies (developer-first, developer tools, or emerging AI/tech)
A proven track record in roles that blend customer engagement with technical expertise, navigating between solution design, technical problem-solving, and commercial growth
Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers
Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts
Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required, but must be fluent in technical conversations)
Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.)
Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders (including executives, technical teams, and sales)
A strong sense of ownership and stewardship for your customers, and a keen focus on developing a strong personal brand
A strong understanding of partner ecosystems, channel business models (resale, referral, integrations, co-marketing, co-selling), and multi-party commercial dynamics
Preferred
A background spanning solutions engineering, technical account management, or L1 support in addition to CSM responsibilities
Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies
Familiarity with automation tools, advanced analytics, and/or basic scripting that help you move faster and smarter
Company
Deepgram
Deepgram specializes in providing AI-powered speech-to-text technology that offers audio intelligence, text-to-speech, and voice agent API.
51-200 employees
H1B Sponsorship
Deepgram has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$85.92MKey Investors
Tiger Global ManagementIQTWing Venture Capital
2022-11-26Series B· $47M
2021-02-03Series B· $25M
2020-06-04Series Unknown
Leadership Team
Scott Stephenson
Co-Founder and CEO
Adam Sypniewski
Chief Technology Officer
Recent News
salesforceventures
2026-01-06
2025-12-18
2025-12-01
Company data provided by crunchbase