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Premise One · 3 months ago

Field Superintendent

Chandler, AZ

Full-time

Onsite

Mid Level

4+ years exp

Premise One is seeking a Field Superintendent to lead and oversee teams on project work and field service tasks. The role involves ensuring successful project completion, managing service calls, and providing outstanding customer service while maintaining quality assurance and schedule.

Information Technology

Responsibilities

Ability to lead multiple jobs and teams

Ability to lead direct reports in all aspects of the installation of projects or client service calls

Provides outstanding customer service and maintains the highest service standards

Able to implement project plans while maintaining quality assurance and schedule

Collect data, as-built, pictures, and any other deliverables needed for Project Closeout

Ability to lead, direct and track progress of subcontractors

An understanding of working for a general contractor, SOV billing requirements and accelerated project schedules

Review and validate service ticket notes and provide approval for client billings

Accurately record all work (notes, pictures, communications) daily in online tickets and timecards

Provide suggestions for improved field service processes

Field, respond to and dispatch service technicians as dictated by client SLA’s

Performs full stack troubleshooting, service, and repair of low voltage systems in commercial and/or enterprise environments

Manage timesheets, and schedule of team as needed

Conducting site surveys using blueprints, floor plans and visual site inspections

Understand commissioning and tuning philosophies for all integrated systems, Security, Audio, Visual, Access Control and Infrastructure Cabling

Provide daily report of project and/or ticketing progress

Initiate daily team safety meetings and document minutes

Qualification

AV systems knowledgeSecurity systems knowledgeAccess Control systemsProject managementInfrastructure CablingMicrosoft OfficeMathematical skillsFirst-Aid CertificationLeadership skillsProblem-solving skillsCommunication skills

Required

4+ years of relevant experience in a project supervisor position covering AV, Security, Access Control, Infrastructure Cabling and Service Contracts/Ticketing

Verifiable experience in managing a project lead and team with reporting back to the Project Manager or customer

Must be self-motivated, demonstrate leadership skills and problem-solving skills to guide project teams to completion

Must have the ability to effectively communicate in a professional manner to provide direct updates to clients/customers and Premise One Leadership team

Demonstrate the ability to manage multiple projects or service tickets at once, at times with different customers

Must have basic hand tools to successfully perform a project

Review drawings/blueprints and other customer related documents to successfully manage all projects

Must be able to travel, as needed for assigned customer accounts

Must possess at least a High School diploma or GED equivalency

Must be proficient with Microsoft Office (Word, Excel, and MS Project)

Competent problem-solving ability with strong mathematical and communication skills

Ability to handle physical workload as related to daily responsibilities

Must be willing to work overtime

Must be willing to work weekends

Must be willing to work out of town

Three to Five years related experience and/or training required

Ability to read and interpret documents, write correspondence, and communicate effectively with others and third parties, preferably, and sometimes exclusively, in English

Competent ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals

Competent ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Competent ability to define problems, collect data, establish facts, and draw valid conclusions in situations where only limited standardizations exists

A valid driver's license is required