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New Castle Hotels & Resorts · 4 months ago

Guest Service Representative - Hotel Front Desk

Fairport, NY 14450, USA

Full-time

Onsite

New Grad, Entry Level

$17.50/hr - $17.50/hr

New Castle Hotels & Resorts is seeking a Guest Service Representative for their hotel front desk. In this role, you will be the first and last point of contact for guests, responsible for delivering exceptional hospitality and assisting with various guest needs.

Travel

Responsibilities

Make a First Impression – the person in this role must have a genuine passion to deliver a great hospitality experience – whether in person or by phone. You must want to wow the guest with your welcoming personality

Make a Lasting Impression – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!

Enjoy Problem Solving – many guests need help with miscellaneous things – their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help

Be Accountable – you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes

Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed