Children's National Hospital · 6 days ago
Patient Family Library & Resource Coordinator - PRN
Washington, DC
Full-time
Onsite
Entry, Mid Level
$53K/yr - $53K/yr
2+ years expChildren's National Hospital is seeking a Patient Family Library & Resource Coordinator to manage daily operations and coordinate services at the Patient Family Library Resource Center. This role involves creating a welcoming environment for patients and families, developing educational services, and ensuring efficient library operations.
AssociationChild CareHealth CareNon Profit
Responsibilities
Serve as a primary point of contact for patients, families and staff utilizing the Patient Family Library Resource Center
Assist with customer service questions and provide materials regarding hospital services, integrative care programs, patient resources, amenities and way-finding
Participate in the development, creation and implementation of programs offered through the resource center
Serve as an active and engaged member of Patient Family Advisory Council
Work with internal and external partners to support expansion of hospital based education services
Ensure home/hospital education materials are available to patients, families and staff
Work with patients/families to support patient/family-run group events and activities
Work with interdisciplinary team and library staff to select and acquire library materials
Build on current research and best practices to create innovative systems for library operations, book distribution and circulation
Perform duties related to circulation management and control
Serve as the liaison between hospital programs and community partners to provide new and diverse library programming opportunities
Recruit, train and supervise volunteer staff to help with library operations and facilitate clinic/unit based access to books, magazines, and other resources
Develop volunteer staffing plans/schedules to help optimize productivity and ensure quality services
Provide statistics for annual report
Contribute to the development of policies, procedures and systems that ensure the effective functioning of the Center
Implement strategic plan through management of day-to-day operations of the Patient Family Library and Resource center
Participate in the oversight of specific programs designed to enhance patient and family experience
Maintain a safe, clean, warm and welcoming environment
Troubleshoot operational issues and develop action plans to resolve
Work with director to evaluate services, programs, policies and procedures, and performance standards to achieve departmental goal
Ensure compliance with Children’s National policies and procedures, and regulatory standards
Create and maintain Patient Family Library and Resource center website on Children’s National Intranet in collaboration with PR and Marketing department
Maintain office supplies, equipment and reference manuals
Responsible to create library and resource center database and compile quarterly statistics and operations report
Maintain Patient Family Library and Resource center Business Station and Refreshment Center
Anticipate and responds to customer needs; follows up until needs are met
Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others’ ideas and opinions
Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Use resources efficiently
Search for less costly ways of doing things
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Qualification
Required
Bachelor's Degree Human Resources, Psychology, Education, Public Administration or related field (Required)
2 years related and progressive experience, preferably in a health care environment (Required)
1 year supervisory experience (Required)
Demonstrate placing a high priority on serving patients and families in a timely and courteous manner
Advanced knowledge of Microsoft office
Excellent Communication, Problem-solving, Customer Service, And Organizational Skills Required
Ability to comfortably work with internal and external customers from diverse social, cultural and educational backgrounds
Demonstrated project management and coordination skills
Ability to identify and work collaboratively with diverse teams
Ability to listen, be empathetic, seize challenges and resolve issues
Flexibility to work on weekends and off-hour shifts
Preferred
Master's Degree (Preferred)
Spanish speaking preferred
Company
Children's National Hospital
Children’s National Hospital, based in Washington, D.C., was established in 1870 to help every child grow up stronger.
Founded in 1870Washington, District of Columbia, USA
5001-10000 employees
H1B Sponsorship
Children's National Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (82)
2024 (55)
2023 (92)
2022 (59)
2021 (41)
2020 (51)
Funding
Current Stage
Late StageTotal Funding
$19.4MKey Investors
Gilbert Family FoundationAdvanced Research Projects Agency for HealthUnited Health Foundation
2025-10-09Grant· $8M
2024-10-23Grant· $8M
2021-11-09Grant· $3.4M
Leadership Team
Kurt Newman
President and CEO
Michelle Riley-Brown, MHA, FACHE
President and CEO
Recent News
BioWorld Financial Watch
2025-06-07
Company data provided by crunchbase