Apply on Employer Site

Latham & Watkins · 2 days ago

Workplace Experience 24/7 Agent

New York, NY

Full-time

Hybrid

Mid Level

$65K/yr - $70K/yr

3+ years exp

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The Workplace Experience 24/7 Agent will provide best-in-class customer service support to clients and personnel, handling reception, facility, conference room, emergency notification, and travel support services.

Law Practice

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of service

Providing high touch customer service to all visitors and guests

Contributing to a team environment that ensures all WE Agents are equally taking ownership of department tasks and responsibilities

Ensuring cross-departmental collaboration to guide an inquiry to the appropriate resource

Acting as the liaison for the WE staff in the local offices to facilitate all types of requests and providing information to allow for a seamless experience for the customer

Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Qualification

Customer serviceCommunication skillsAdministrative experienceWorkplace experienceTeam collaboration

Required

Demonstrate excellent communication skills both written and verbal

Possess exceptional customer service skills with the intention to go above and beyond for every request

Display the ability to assess situations and take action without the direction of others

A high school diploma or equivalent

A minimum of three (3) to five (5) years of prior workplace experience, receptionist, technology, hospitality, or inbound customer service call center experience, preferably

Administrative experience and familiarity with professional services organizations, preferably

Benefits

Healthcare, life and disability insurance

A generous 401k plan

At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure

Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)

Professional development programs

Employee discounts

Affinity groups, networks, and coalitions for lawyers and staff

Company

Latham & Watkins

Glassdoor4.3

Latham & Watkins is a global law firm with more than 3,500 lawyers in its offices located in Asia, Europe, the Middle East and the United States.

Founded in 1934

New York, US

1001-5000 employees

http://www.lw.com

H1B Sponsorship

Latham & Watkins has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (70)

2024 (66)

2023 (65)

2022 (52)

2021 (53)

2020 (30)