East West Bank · 1 day ago
Quality Assurance Officer
El Monte, CA
Full-time
Onsite
Senior Level, Lead/Staff
$80K/yr - $110K/yr
10+ years expEast West Bank is a top-performing commercial bank with a strong foundation and a commitment to integrity. The Quality Assurance Officer is responsible for identifying risks, designing QA processes, and performing quality assurance reviews while ensuring compliance with regulatory requirements in Loan Operations.
BankingFinanceFinancial Services
No H1B
Responsibilities
Third Party Vendor liaison for the Loan Operations management teams, including support with new contract requirements, vendor site visits and collecting required data for on-going review and risk mitigation
Perform self-testing for all compliance/regulatory, operational and Third Party Vendor Loan Operations processes and internal audit and compliance exceptions including identifying process gaps, root cause analysis and recommending remediation
Creation of attributes for compliance/regulatory and operational processes
Collaborate with Loan Operations Managers and perform walk through with assigned employees to obtain a full understanding of their operational processes
Use spreadsheets and databases to maintain detailed records
Recommend necessary changes within the Loan Operations processes and applicable policies due to changes in lending requirements
Work with Quality Assurance Manager to create and validate remediation plans
Quality Assurance liaison with Compliance and Internal Audit
Provide updates and training to staff on new process improvements
Provide Project Management oversight for process improvement
Ensure all Loan Operations’ Internal Procedures are updated with new regulations and/or process changes
Assist Loan Operations Managers with procedure writing
Research compliance related topics
Provide updates and training to the staff on new and upcoming regulation changes
Provide assistance and support to Quality Assurance Analyst(s) as needed
Assist Quality Assurance Manager in developing Quality Assurance Program
Review and update the Risk assessments as applicable, including sending out the annual Questionnaire on QA processes and gathering relative information
May perform other duties as assigned
Qualification
Required
Bachelor Degree in Finance, Accounting, Business Administration, or Economics
Minimum 10 years of experience in the loan servicing and/or mortgage industry
Minimum 5 years in a quality assurance role, compliance and/or audit within the loan operations business
Proficient in all lending compliance regulations
Strong verbal and written communication skills
Strong Analytical skills with ability to recommend new processes to mitigate risk
Effective leader with strong project management skills
Knowledgeable in the areas of controls and Loan Operations risk
Proficient with Microsoft suite of office products, including Word, Excel, PowerPoint & Visio
Firm understanding of current residential mortgage servicing requirements
Excellent problem solving and decision making skills
Preferred
CRCM (preferred)
Third-Party Servicer provider experience preferred
Prior experience dealing with regulators (preferred)
Company
East West Bank
East West Bancorp is a publicly owned company with $22 billion in assets. The Company’s wholly owned subsidiary, East West Bank, is one of
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-02-08IPO
Leadership Team
Christopher J. Del Moral-Niles
EVP & Chief Financial Officer
Diana Liu
Executive Assistant and Project Manager
Recent News
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