VP of Operations jobs in United States
cer-icon
Apply on Employer Site
company-logo

Allied Dispatch Solutions · 4 months ago

VP of Operations

positionJohnson City, TN, USA
timeFull-time
remoteHybrid
seniorityLead/Staff, Director/Executive
money$80K/yr - $175K/yr
date5+ years exp

Allied Dispatch Solutions is North America’s fastest growing roadside assistance company and dispatch technology platform. They are seeking a VP of Operations to lead their Roadside Assistance Call Center, optimizing operations and enhancing service delivery. This role requires a visionary leader who can inspire teams and drive sustainable growth in a high-paced environment.

AutomotiveConsultingTransportation

Responsibilities

Oversight of all aspects of our operational performance, from call-handling and dispatch to quality assurance and workforce management
Inspire large teams, implement innovative solutions, and consistently deliver world-class service under pressure

Qualification

Call center operationsAnalytical skillsLeadership experienceMicrosoft Office SuiteBilingual English/SpanishTeam developmentTime managementProblem-solvingInterpersonal skillsPresentation skills

Required

5+ years of progressive leadership experience in call center operations
Self-motivated and directed with effective time management, problem-solving and analytical skills
Excellent computer skills; working knowledge of the Microsoft Office Suite, including Word, PowerPoint, and Excel
Exceptional analytical skills with the ability to interpret complex data and make data-driven decisions
Superior communication, interpersonal, and presentation skills, with the ability to influence and inspire at all levels
Demonstrated ability to lead and develop large, diverse teams in a fast-paced, 24/7 environment

Preferred

Bilingual English/Spanish or English/French
Strong reporting skills, with a focus on productivity and efficiency
Bachelor's or Master's degree from an accredited institution

Benefits

Health, dental, vision, life, AD&D, long-term disability, general PTO and performance bonuses
Flexible work environment
Health benefits including health, dental, and vision plans
Life & AD&D and Long-Term Disability
Paid time off
Bonus structure

Company

Allied Dispatch Solutions

twittertwitter
company-logo
Allied Dispatch Solutions delivers consultative and roadside assistance solutions to solve complex needs with a focus on reliability.
dateFounded in 2014
location
Johnson City, Tennessee, USA
people-size201-500 employees
web-link
https://allieddispatch.com

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Anthony M. Royer
President/ CEO
linkedin
leader-logo
Wayne Abadie
COO
linkedin
Company data provided by crunchbase