Project Manager/Customer Success Lead jobs in United States
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Volanno · 3 months ago

Project Manager/Customer Success Lead

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$115K/yr - $125K/yr
date5+ years exp

Volanno is a certified woman-owned small business based in Washington, DC, providing IT solutions including custom software development and program management. The Project Manager/Customer Success Lead will coordinate product delivery, ensure customer success, and translate needs into actionable product improvements while serving as a key liaison between customers and technical teams.

AnalyticsInformation ServicesInformation TechnologySoftware

Responsibilities

Agile Program & Delivery Management
Lead program and product delivery using Scaled Agile Framework (SAFe) principles
Partner with Product Owner to manage and refine product backlogs
Facilitate PI or sprint planning, sprint ceremonies, and cross-team coordination
Track delivery metrics, risks, and dependencies across multiple teams
Track and ensure proper close-out of support requests
Ensure key metrics are tracked for effectiveness of Volanno personnel and product-related activities, e.g., evaluation/survey of Train the Trainer sessions
Ensure contract requirements for each customer are properly met
Customer Success & Engagement
Own customer relationship management from onboarding through implementation and ongoing support
Collect, prioritize, and communicate customer feedback into the product backlog
Develop customer success metrics (customer conversion, adoption, retention)
Support training and onboarding programs in collaboration with QA and Training Success Manager
Product Development Management
Collaborate with Product Owner and Technical Leads on roadmap execution
Ensure product deliverables align with business outcomes and customer needs
Provide input into go-to-market strategy and release planning
Represent the 'voice of the customer' during product development
Drive competitive market strategy, including working with marketing firm as required
Leadership & Communication
Drive cross-team communication across product, engineering, UX, and training
Provide status reporting and stakeholder updates
Serve as escalation point for customer concerns
Talking with clients and at trade shows
Travel up to 25% for customer meetings, workshops, and product demos

Qualification

Scaled Agile Framework (SAFe)Product ManagementCustomer SuccessJiraConfluenceInterest in AR/VRInterest in PhotographyOrganizational SkillsCommunication SkillsFacilitation Skills

Required

Bachelor's degree in Business, Engineering, Computer Science, or related field (Master's preferred) or equivalent experience
5+ years of experience in product or program management, ideally in software product development
Interest in AR/VR and photography
Interest in our target markets of transportation, oil & gas, and 911
Proven experience in Scaled Agile Framework (SAFe) or equivalent large-scale Agile delivery
Strong background in customer success or client-facing program management
Exceptional organizational, communication, and facilitation skills
Ability to manage competing priorities across multiple stakeholders
Experience tools like Jira and Confluence
Willingness to travel up to 25%

Company

Volanno

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Volanno is providing software development, data analytics, project management & technology implementation services.
dateFounded in 2003
location
Washington, District of Columbia, USA
people-size51-200 employees
web-link
https://www.volanno.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Dawn Amore, PMP, CSM
President and CEO
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Mark DeNicuolo
Chief Growth Officer
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Company data provided by crunchbase