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Technical Customer Service Rep jobs in United States
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Rice Lake Weighing Systems · 4 months ago

Technical Customer Service Rep

positionRice Lake, WI
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp
Rice Lake Weighing Systems is a leader in the weighing industry with a strong community presence. They are currently seeking a Technical Customer Service Representative to handle inside sales duties and respond to customer inquiries regarding order status, pricing, and delivery, ensuring a professional and customer-friendly interaction.
ElectronicsIndustrialMachinery ManufacturingManufacturing

Responsibilities

Responding to customer inquiries regarding order status, price, delivery, and assisting them in any customer service situation
Ensures all customer interactions are conducted in a professional and customer-friendly manner
Functions as a member of a team that provides combined effort to exceed customer expectations

Qualification

Technical experienceCustomer service experienceInterpersonal skillsOrganizational skillsMath skillsComputer skillsFollow-up skillsProfessional telephone presenceVerbal communicationWritten communicationProblem-solving skills

Required

at least an Associate's Degree in a Technical field or two (2) or more years of technical experience
Two (2) or more years of customer service experience; experience in phone-based service setting is a plus
High level of interpersonal skills: influencing, resolving conflict, and creative problem-solving skills
Must work well under pressure and maintain professionalism during demanding situations
Must be self-motivated, confident, highly dependable, and have solid follow-up skills
Excellent organizational skills and computer & keyboarding skills
Strong math skills to calculate figures and amounts such as discounts, percentages
Exceptional verbal and written communication
Ability to interact with other departments to gain access to necessary information and be able to multitask
Ability to respond to needs of customers in a timely and value-added manner
Professional telephone presence and ability to respond to customers in a timely and value-added manner
Valid Driver's License

Benefits

Competitive wages
Great working conditions
Medical
Dental
Vision
Flexible spending
Disability
Life
Vacation
Sick time
Holidays
401k
401k matching
Wellness benefit programs

Company

Rice Lake Weighing Systems

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RICE LAKE WEIGHING SYSTEMS is a manufacturer and distributor of weight-related products and process-control equipment.
dateFounded in 1946
location
Rice Lake, Wisconsin, USA
people-size501-1000 employees
web-link
https://www.ricelake.com

Funding

Current Stage
Late Stage

Leadership Team

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Steve Parkman
COO- Rice Lake Weighing/Division President - Utilcell
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Recent News

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Weighing Equipment Market Report 2025: Disruptive Technologies, Analyst Perspective, Innovative Business Models, Transformative Megatrends, Market Dynamics - ResearchAndMarkets.com
2025-06-26
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Weighing Equipment Market Analysis Report 2025: Increasing Automation, Rising Demand for Specialized Weighing Solutions Fueling Growth Across Industries Such As Pharmaceuticals and Food & Beverage
2025-06-21
Company data provided by crunchbase