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Agoda · 1 day ago

Senior Manager, Commercial Strategy (Rocket Travel by Agoda)

Chicago, IL

Full-time

Hybrid

Mid, Senior Level

$105K/yr - $158K/yr

7+ years exp

Agoda is a leading travel company that connects people to destinations and experiences worldwide. They are seeking a Senior Manager for Commercial Strategy to optimize hotel programs and manage supplier partnerships, ensuring customer loyalty and program success.

Air TransportationE-CommerceHotelTourismTravelTravel Accommodations

Growth Opportunities

Responsibilities

Spend half of your time supporting the optimization of Rocket’s hotel, flight, car, and insurance supply:

Dive deep into data to analyze supply trends, and use your insights to identify supply strategy opportunities, size them, and present them internally to relevant teams such as product, commercial partnerships, legal, and finance. You may also take the lead on developing and executing a plan to bring those opportunities to life

Own select Rocket supplier partnerships for car, hotel, and insurance. You will build relationships, meet regularly to discuss opportunities and challenges, and work together to hit KPIs

Work with Rocket’s Customer Experience Group to understand drivers of supply complaint trends across hotel and car verticals. You will report out and then act on insights in collaboration with other teams, identifying practical, scalable solutions

Set and measure your supply initiatives against quantifiable targets, which you can then evaluate post-launch. Report out on your results regularly and use these insights to drive improvements to strategy and/or execution

Support the launch of new White Label partners for key supply verticals. Ensuring each new partner’s unique supply requirements are planned for and ready at launch

Learn our hotel rate distribution system and be the go-to contact for when Rocket needs to execute rate distribution strategy changes

Be the point person for resolution of supply escalations from both suppliers and white label partners. This means triaging issues accordingly to find root causes, size/impact, and options for scalable, practical, long-term resolution

Spend half of your time optimizing and scaling our luxury hotel collection portfolio including:

Establish hotel collection KPIs, continuously analyze program performance for a variety of metrics across brands and regions and use performance analysis insights to drive tangible program improvements. In support of this broader goal, you will:

Encourage participation and solicit program feedback from target chains, management groups and independent properties in collaboration with our Priceline or Agoda counterparts and/or our partner contacts

Build relationships with target chains, management groups and independent properties. You’ll leverage these relationships and negotiate commercial terms of hotels’ participation including margins, promotional and marketing assets

Work with hotel connectivity and market management teams, as well as Rocket Travel product team to ensure optimal rate and availability display, and efficient program onboarding

Use your creativity and insight to help define how we optimize, manage the programs internally, and differentiate the programs externally to our prospects and partners

Collaborate with white label partners to market the programs to end customers and drive bookings within the platform. This includes pitching the program to new white label partners

Generate program reporting related to bookings, pricing, availability, ranking and property conversion. Define a process for distribution of program performance reporting and communication to internal and external stakeholders (including participating hotels and white label partners)

Be scrappy. We’re a small team and often collaborate across different roles. Some projects may not be completely defined, so we value resourcefulness, adaptability, and a willingness to learn as we drive results together

Qualification

Supply managementData analysisPartnership managementB2B2C experienceHotel programsNegotiation skillsCuriosityCommunication skillsOrganizational skillsGoal-orientedTeam collaborationAdaptability

Required

7+ years of relevant experience, preferably in B2B2C, supply management, travel and/or hotel programs

An autonomous worker with a bias to action, driving productivity and progress with the program

Outstanding written and verbal communicator, able to synthesize complex information into key takeaways for internal and external collaborators

Highly organized, and comfortable managing multiple priorities simultaneously across different parts of an organization

Comfortable leading meetings and presenting to key stakeholders, leadership, and external partner stakeholders, including the executive C-suite level

Always put the customer front and center. Customers can be a traveler, partner, or even a colleague. Ensure a focus centered around solving pain points

Strong skills with key business tools across Microsoft Office, Google Sheets, Docs, and Slides

Goal-oriented and understand business objectives. Establish goals for yourself, your supply partners and internal counterparts. In negotiations, understand how to make tradeoffs and work to create the best deal for all parties

Curious mind and always seeking to understand. In terms of professional development, have a growth mindset, are comfortable soliciting thoughts from others, and are curious to learn from a spectrum of perspectives

Benefits

Competitive compensation package, including bonus

401k with match

Flexible vacation time

Parental leave benefits

Health, and dental insurance

Company

Agoda

Glassdoor4.2

Agoda is a digital travel platform that provides access to hotels and holiday properties including flights. It is a sub-organization of Booking Holdings.

Founded in 2005

Singapore, Central Region, SGP

5001-10000 employees