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Breaking Ground (NYC Permanent Supportive Housing) · 4 months ago

Assistant Director, Programs, Case Management

S2H BQ - QUEENS, 100-30 Atlantic Ave, Jamaica, New York, United States of America

Full-time

Onsite

Lead/Staff, Director/Executive

$75K/yr - $82K/yr

2+ years exp

Breaking Ground operates nearly 4,000 units of housing across New York City, aiming to reduce street homelessness. The Assistant Director, Programs, Case Management is responsible for supporting case management and housing placement work, supervising various coordinators, and collaborating with community stakeholders to help individuals transition into permanent housing.

Non-profit Organization Management

Responsibilities

Supervise Clinical Coordinators, Housing Specialists, Housing and Reporting Specialists, and Street Medicine Coordinators

Provide regular, structured supervision meetings for direct reports

Ensure high quality service delivery by supporting best practice interventions with street homeless populations, collaborating with on-site psychiatric/street medicine team, and providing crisis intervention, including 958 removals and risk assessments

Promote effective strategies for effective outreach, case management, and placement of clients following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice

Liaison with external stakeholders including service partners, government representatives, community stakeholders, hospital personnel, and other agencies to ensure responsive and effective service planning and program operations

Provide clinical and operational direction and leadership to the program; help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors

Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely

Assess and evaluate client functioning

Supervise and conduct case conferences

Coordinate delivery of care with multiple service providers, particularly transitional housing teams

Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict

Perform other duties as assigned

Qualification

NYS Licensed Masters Social WorkerSupervisory experienceCrisis interventionHousing FirstMotivational interviewingHarm Reduction modelsMicrosoft Office SuiteDelegation skillsBilingual Spanish/EnglishCommunication skills

Required

NYS Licensed Masters Social Worker (LMSW) required. Must obtain LMSW within first six months of employment

Minimum 2 years of supervisory experience

Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients

Experience with crisis intervention, including, risk assessments and incident management

Ability to work successfully with a wide range of internal and external stakeholders

Demonstrated success in working in a fast-paced environment with multiple priorities

Ability to delegate and motivate staff to achieve deliverables

Ability to communicate (verbally and written) with diverse populations and stakeholders

Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required

Preferred

Valid NY, NJ, CT, or PA driver's license with a good driving record, as defined by Breaking Ground is preferred

Bilingual Spanish/English preferred

Company

Breaking Ground (NYC Permanent Supportive Housing)

Breaking Ground’s success in ending homelessness is built on a housing model that serves individuals and families who are homeless or at risk of becoming homeless.

Founded in 1990

New York, New York, USA

501-1000 employees