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Peak Technologies, Inc. · 3 months ago

Service Billing Coordinator

United States

Full-time

Remote

Entry Level

2+ years exp

Peak Technologies provides end-to-end enterprise mobility and managed services, focusing on optimizing supply chain and field-based business processes. They are seeking a Service Billing Coordinator to collaborate with various teams to manage and resolve order-related issues, enhance customer satisfaction, and ensure error-free work.

ConsultingInformation ServicesInformation Technology

Responsibilities

Provide responsive service while administrating client solutions support. Be a problem solver. Provide recommendations and options to help solve problems. Managing the flow of actions to resolve issues that escalate that impact the entire requirements of the order from purchasing, delivery, installation schedule, invoicing, and acceptance

Establish collaborative and positive relationships with our internal team and customers by understanding their needs

Demonstrate knowledge of company’s products and services. (Training will be provided.)

Aid in processing shipping claims for lost or damaged cargo

Assist in research and defining appropriate action for specific invoice cases as presented to Client Solutions team

Collaborate with accounting team as needed to problem solve and provide required information required to properly account for unearned revenue on maintenance contracts, including TST Partners and Depot Contracts

Respond to inquiries which include: Invoice discrepancies, including credit/rebills/invoice errors/price adjustments. Time & Maintenance (T&M) Credits and rebills. Return ordering and replacement processing. Demo Ordering Processing and Demo Returns

Qualification

Customer support experienceMicrosoft ExcelNetSuiteSAPEnglish languageSpanish languageFrench languageDutch languageCommunication skillsTime managementOrganizational skillsProblem-solvingActive listening