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Goodwin · 3 months ago

Sr. Manager, Strategic Account Program

Los Angeles, CA

Full-time

Hybrid

Senior Level, Lead/Staff

$130K/yr - $215K/yr

8+ years exp

Goodwin is a leading professional services firm that collaborates with innovative investors and entrepreneurs across various industries. The Sr. Manager, Strategic Account Program will work closely with partners and the global operations team to develop strategies that enhance client relationships and drive growth, particularly with large clients like banks.

Intellectual PropertyLaw EnforcementLegalLife ScienceReal Estate

Comp. & Benefits

Responsibilities

Partner with the Strategic Relationship Lead and client team leaders to drive strategic account plan development and execution, including leading business development initiatives, client engagement strategies, events, and relationship management efforts

Enable growth, design, and scale the existing key account program to other strategic and commercial areas of focus for the Firm

Lead internal client team meetings to ensure continued progress on strategic and tactical goals, drive accountability, and support team execution of next steps

Help cultivate a broader community of invested partners and staff across the firm as well as lead community calls for individual clients and groups of clients

Oversee and conduct research to support banking clients and the Goodwin team, including market trends, internal client analytics, building a 360-view of client relationships, and geographies / sectors of interest

Drive business development goals of Client Development (CD) team, including support in identifying and tracking business leads and identifying new commercial growth opportunities

Ensure cross-functional coordination across the client account teams and in relevant client development team members, including reporting on key objectives, progress and metrics

Work collaboratively with the Strategic Relationship Lead(s) to build a playbook of best practices that can be leveraged by other firm clients where we are looking to deepen and broaden client relationships

Lead preparation and diligence for internal and client-facing meetings, ensuring alignment with Goodwin and client objectives and effectively showcasing Goodwin’s value proposition

Track and report on KPIs related to client growth, engagement, and cross-practice collaboration

Think strategically and creatively; leverage past industry experience and frameworks to identify net-new ways of identifying commercial opportunities

Develop and manage relationships with partners, clients, and GO team members. Cultivate a deep understanding of Goodwin’s practice groups so that you can effectively and strategically identify cross-functional synergies and opportunities to expand client relationships

Qualification

Strategic account managementBusiness developmentClient relationship managementMarket researchData analysisProject managementExecutive presenceJudgmentTechnical proficiencyCommunication skillsTeam collaborationAdaptability

Required

8+ years of industry experience in any / all of the following industries: law, investment banking, management consulting, or related professional services role

Bachelor's Degree with a track record of excellence; MBA, JD, or other advanced degree a plus but not required

Experience designing and operating a Strategic Client program in a scaled professional services organization

Strong business and business development acumen, with a focus on account planning. General knowledge of capital markets, M&A, and litigation a plus

Proactive, highly commercial mindset with experience thriving in a fast-paced professional environment. Ability to think strategically in a solution-oriented manner

Executive presence and experience working with senior client and internal stakeholders to affect change

Project management experience with excellent organizational skills; ability to manage activities and next steps across several client workstreams

Strong experience assessing data, identifying relevant insights, and building presentations for Executive-level stakeholders

Ability to shape and leverage research and competitive intelligence to identify business opportunities and support go-to-market strategies

Demonstrated ability to communicate persuasively, both orally and in writing with clients, lawyers, and staff

Ability to build strong working relationships across all levels of the organization; Works well both independently and collaboratively with the team in a cooperative, enthusiastic manner to accomplish the broader strategic goals

Ability to adapt to changing priorities and maintain a productive work effort, meeting deadlines and managing workload

Exercises sound judgment in handling sensitive and confidential information, effective and organized around managing multiple projects

Excellent Word, Outlook, Excel, PowerPoint skills; quick to learn and adapt to new programs

Occasional travel

Preferred

Prefer candidates with direct experience building and scaling strategic account programs in large professional services firm

Experience in key Goodwin industries – Technology, Life Science, Private Equity, Real Estate, Financial Services and where they converge – a strong plus