Customer Support Representative - Tier 1 jobs in United States
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Vantage Point Consulting Inc. · 3 months ago

Customer Support Representative - Tier 1

positionNew Hope, Pennsylvania
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Vantage Point Consulting Inc. is redefining how organizations communicate and is seeking a Customer Support Representative - Tier 1 to serve as the first point of contact for customers. This role involves resolving customer requests, troubleshooting issues, and coordinating with internal teams to ensure a smooth customer experience.

ConsultingRecruitingStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Serve as the Primary Customer Contact
Deliver Responsive Multichannel Support
Manage Workload Prioritization
Support Onboarding and Provisioning
Maintain Accurate System Records
Document All Customer Interactions
Coordinate with Field Service Partners
Drive Ongoing Customer Satisfaction

Qualification

Level 1 helpdesk supportTelecommunications systemsVoice/data network servicesCOMPTIA+ certificationJiraCommunication skillsAttention to detailCustomer-first mindset

Required

1+ year of experience in Level 1 helpdesk support for phone users (voicemail, feature setup) and/or desktop, applications and LAN
Background in telecommunications systems including PBX, VoIP, and voicemail administration
Familiarity with voice/data network services: ISP, network hardware like routers, switches, and firewalls, premise or hosted telephony services administration
Strong verbal and written communication skills, attention to detail, and a customer-first mindset
Bachelor's degree in information technology or other

Preferred

COMPTIA+ certification preferred
Experience with Jira preferred

Benefits

Medical, Dental, and Vision Insurance
401(k)
Life Insurance
Short-Term and Long-Term Disability
Legal and ID Theft Protection
Pet Insurance
Accident Insurance
Critical Illness Insurance
Tuition Reimbursement and paid training

Company

Vantage Point Consulting Inc.

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Established in 2009, Vantage Point Consulting has provided Staffing and Software Solutions to the US market.
dateFounded in 2009
location
Stroudsburg, Pennsylvania, USA
people-size51-200 employees
web-link
https://vpcstaffing.com

H1B Sponsorship

Vantage Point Consulting Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (12)
2022 (6)
2021 (9)
2020 (6)

Funding

Current Stage
Growth Stage
Company data provided by crunchbase