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Goodwill of Silicon Valley · 3 months ago

FTR Retail Supervisor

Campbell, CA

Full-time

Hybrid

Entry, Mid Level

1+ years exp

Goodwill of Silicon Valley is dedicated to improving employment opportunities and providing economic independence through workforce creation and vocational training. They are seeking a Retail Supervisor who will provide work direction to store personnel, oversee cash register operations, and maintain customer and employee morale while ensuring store policies are followed.

CommunitiesHealth CareLifestyleNon ProfitRetail

Responsibilities

At the direction of the Store Management Team provide work direction to store personnel during shifts

Be accountable for store cash funds when opening/closing the store without management supervision

Provide customer assistance, oversee cash register operation, sales/monetary transactions, and opening/closing procedures

Maintain positive customer and employee morale; reporting any problems/complaints immediately to the Management Team

Assist with inventory, display, merchandising and placement of stock on the sales floor, stock rotation, markdowns, and marketing of merchandise

Knowledgeable and proficient in all production processes including pricing, sorting and donor greeting

In the absence of the Store Management Team, must be able to conduct productive Store Huddles during shifts

Assist with organizing/straightening up or arranging merchandise and housekeeping tasks to ensure a neat, clean and safe working environment in all areas located within the store property (internal and external)

Become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise and to ensure the safety of GWSV employees

Ensure all Store Policies and Store Operating Procedures are followed and utilized consistently by all store employees

Stay alert to possible damage, theft or potential safety hazards. Immediately report observations to the Store Management Team, Loss prevention and by notification sent to Corporate via email

Performs other duties as assigned

Qualification

Retail merchandisingSupervisory experienceSales POS systemsEffective communicationTime managementProblem solvingTeamworkInterpersonal skillsOrganizational skills

Required

High School Diploma or equivalent

Proficient in the English language

1-2 years of prior Lead or Supervisory experience

Experience in retail merchandising with a demonstrated track record of enhancing store sales

Ability to back-up and assist the management team as requested

Ability to communicate effectively, both orally and in writing, with co-workers, staff and the public

Ability to tactfully explain decisions or present information clearly

Ability to perform arithmetic, and count money/change quickly and accurately

Ability to learn and accurately perform opening/closing procedures, cash register operation, bank deposit procedure and related paperwork as it pertains to store operations

Ability to understand and accept directions and follow procedures

Ability to perform both repetitive and varied duties without loss of composure or efficiency

Knowledge of sales POS systems. NetSuite and RMH/RMS (Retail Management Hero/System)

Management Style– Belief in empowering employees using coaching and positive motivational techniques

Organizational Skills– Results orientated, can meet high standards, goals and objective

Accountability Style– Holds employees accountable for standards and serves as a mentor in their professional development; open to 360-degree feedback

Collaborative – Sees value in working and forging effective relationships with others

Teamwork– Willing to work as part of a team, enjoys sharing credit with colleagues

Problem Solver– Ability to simplify complicated issues and develop traditional and nontraditional solutions

Integrity– possess the highest ethical standards, trustworthy and transparent

Interpersonal Savvy– ability to relate and build constructive relationships with employees, customers, clients, and board members

Composure– ability to remain calm and collected under pressure

Communication – strong communicator, excellent listening skills and ability to develop and make effective presentations to Goodwill employees, and/or (as appropriate) Senior Management and Board Members

Energetic– Enthusiastic with a strong personal work ethic

Time Management- Excellent time management skills for projects and leadership skills in clock in and out through leading by example

Must have demonstrated experience and ability working in a dynamic, fast-paced and time-flexible working environment

Fast work pace with constant standing and walking

Light physical work demands lifting 30 lbs maximum, with frequent lifting and/or carrying objects weighing up to 10 lbs

Normal or correct talking, hearing, and seeing abilities are sufficient to perform required tasks