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White Plains Hospital · 3 months ago

WPHPA Office Assistant

New Rochelle, NY

Full-time

Hybrid

New Grad, Entry Level

White Plains Hospital is recognized for its exceptional culture and dedicated employees. The Physician Practice Office Assistant is responsible for performing diversified office-clerical duties while providing excellent customer service and communication with patients and healthcare providers.

Health CareHealth DiagnosticsMedical

Comp. & Benefits

Responsibilities

Schedules and confirms patient appointments and arrival utilizing Practice Management System whenever available

Fulfills responsibilities as assigned that may include sending/receiving patient records and documents; scheduling surgical procedures and tests; obtaining pre-certification for health care services; verifying insurance coverage and patient demographics; scanning; managing and updating charts to ensure that information is complete

Answers telephone, relays messages, and provides information when necessary

Maintains files and assists in establishing office systems

Orders office supplies

Operates related office equipment

Attends meetings, takes and distributes minutes

Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor

Adheres to White Plains Hospital infection control standards including, but not limited to hand hygiene

Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues

Collaborates and communicates with the health care team

Completes annual mandatory requirements including Occupational Health Requirements

Attends mandatory in-services

Attends staff meetings as required/requested

Utilizes cost containment practices

May prepare and maintain various statistical data

Adheres to all WPH policies and procedures including dress code, behavioral standards/code of conduct, customer service and attendance

Qualification

Electronic Medical RecordPatient registrationBasic medical terminologyElectronic SchedulingCustomer serviceMulti-taskingCommunication skillsOrganizational skills