Customer Success & Growth Lead jobs in United States
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Helicone (YC W23) · 7 months ago

Customer Success & Growth Lead

positionSan Francisco, CA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$60K/yr - $100K/yr
date1+ years exp

Helicone is an early-stage startup focused on customer success and growth, seeking a Customer Success & Growth Lead. This role combines customer success management, growth operations, and business development to ensure customer satisfaction and drive company growth.

Artificial Intelligence (AI)Generative AIMachine LearningOpen Source

Responsibilities

Serve as one of the primary point of contact for customer support needs, ensuring issues are tracked, prioritized, and resolved promptly
Monitor and analyze customer metrics (churn, new subscriptions, usage patterns) to identify trends and opportunities
Proactively reach out to high-usage customers to secure longer-term commitments and prevent churn
Manage founder LinkedIn outreach by connecting with new signups, sending personalized check-in messages, and scheduling discovery calls
Connect with current YC batch companies through targeted outreach, inviting them to use Helicone and building meaningful relationships
Support event planning and execution when we host community gatherings
Identify process improvements and implement better practices with a high level of independence and initiative

Qualification

Customer Success ManagementB2B SaaS experienceTechnical knowledge of AI/LLMAPIsDeveloper toolsCommunication skills

Required

1-3 years of experience in customer-facing roles, preferably in B2B SaaS with a focus on customer success
Technical knowledge of AI/LLM infrastructure, APIs, and developer tools
Familiarity with the AI ecosystem, including current LLM providers, AI application development, and common integration patterns
Ability to understand and clearly explain technical concepts to both technical and non-technical audiences
Strong communication skills with ability to build relationships through both written and verbal interactions

Company

Helicone (YC W23)

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The open-source LangSmith alternative for logging, monitoring, and debugging AI applications.
dateFounded in 2023
location
San Francisco, California, USA
people-size2-10 employees
web-link
https://www.helicone.ai

Funding

Current Stage
Early Stage
Total Funding
$1.5M
Key Investors
Y Combinator
2023-04-05Pre Seed· $1.5M

Leadership Team

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Justin Torre
Founder
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Company data provided by crunchbase