Gooseneck Implement ยท 3 months ago
Service Writer
Harvey, ND
Full-time
Onsite
New Grad, Entry LevelGooseneck Implement is a trusted partner in the Ag equipment industry, focused on creating an optimal business environment for employees and customers. The Service Writer role involves assisting the service manager with accurate reporting and record-keeping for the service department's operations.
AgricultureIndustrialMachinery Manufacturing
Responsibilities
Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Maintains Service Department filing and records
Updates customer profiles using equipment, hours, or other information from the customer work orders
Maintains accessories and supplies and prepares replacement orders
May prepare Service Technician efficiency reports
May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up
Qualification
Required
Basic knowledge of accounting practices
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Knowledge of office procedures
High School Diploma or equivalent experience
Preferred
General understanding of mechanical/technical terms
Company
Gooseneck Implement
Gooseneck Implement delivers the promise of John Deere genuine value to farmers, ranchers, and equipment operators in North Dakota.
Founded in 1974
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jay Pickrel
Chief Operating Officer
Teresa King
Chief Human Resources Officer
Company data provided by crunchbase