ITW · 4 months ago
Customer Service Contract Specialist
Burlington - 01803
Full-time
Onsite
Mid LevelQSA Global, a leader in radiation source design and solutions, is seeking a detail-oriented Customer Service Contract Specialist. This role involves managing customer orders, supporting contract execution, and ensuring compliance with company policies while acting as a liaison between clients and internal departments.
IndustrialManufacturing
Responsibilities
Process customer orders accurately and efficiently using the company’s order management system
Track orders through the manufacturing process to ensure timely delivery
Communicate any changes or delays in order status to customers promptly
Respond to customer inquiries via phone, email, or in-person regarding products, pricing, and availability
Provide technical assistance and product information to customers
Handle and resolve customer complaints and issues in a professional and timely manner
Review and analyze customer/government contracts, purchase orders, and agreements to ensure compliance with company policies, legal requirements, and industry standards
Identify and communicate potential contract discrepancies, risks, or necessary revisions to internal stakeholders
Coordinate with legal, sales, and finance teams as needed to identify any discrepancies with contract review requirements
Facilitate resolution of discrepancies through contract negotiations with customers to obtain modified contract/order correcting any discrepancies for order fulfillment
Maintain accurate contract records and documentation in accordance with company policies and regulatory requirements
Serve as a primary point of contact for internal and external customers regarding contract-related inquiries and concerns
Assist internal customers in understanding contract terms, pricing structures, and order requirements
Collaborate with production and logistics teams to ensure customer orders align with contractual agreements
Support worldwide distributor network on an ongoing basis including issuing annual contracts as required
Primary point of contact for Original Equipment Manufacturers (OEM) customer orders and support to the Fulfillment Specialist
Support worldwide container asset tracking
Ability to understand terms and conditions relating to supply agreements and contracts
Prepare reports and summaries on contract status, compliance issues, and customer interactions
Qualification
Required
Bachelor's degree in business administration, legal studies, science, or related work experience
Experience with contract review, legal administration, or customer service within a manufacturing or industrial setting
Strong communication and negotiation skills
Excellent analytical and problem-solving skills with a keen eye for detail
Ability to multitask while meeting deadlines
Ability to work independently and collaboratively in a fast-paced environment
Proficiency in Microsoft Office Suite
Preferred
Experience working with CRM is a plus
Benefits
Health, dental, life, and long-term disability insurance
Paid parental leave
401k (with match)
Generous tuition reimbursement program
Company
ITW
ITW (NYSE: ITW) is a Fortune 300 global multi-industrial manufacturing leader with revenue of $15.9 billion in 2024.
Founded in 1912
10001+ employees
H1B Sponsorship
ITW has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (24)
2023 (21)
2022 (23)
2021 (22)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Michael M. Larsen
SVP and CFO
Monica Wright
Global Divisional CFO | Controller
Recent News
The Motley Fool
2025-11-01
Illinois Tool Works Inc.
2025-10-30
Company data provided by crunchbase