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Public Partnerships | PPL · 3 months ago

Registration Coordinator

US NY - Albany

Full-time

Hybrid

Entry Level

$20/hr - $22/hr

1+ years exp

Public Partnerships LLC (PPL) is dedicated to helping individuals with disabilities and chronic illnesses maintain self-directed care. The Registration Coordinator will process new individual referrals, manage the enrollment process, and ensure timely coordination with case management services to support participants effectively.

Bookkeeping and PayrollFinancial ServicesHuman ResourcesPaymentsStaffing Agency

Responsibilities

Receives and processes new individual referrals for participant-directed services

Communicates referral corrections, as needed, to entities providing case management or service/support coordination entities services to the individual

Conducts introduction and welcome outreach to newly referred individuals or their representative to initiate the enrollment process

Schedules appointment(s) to ensure program enrollment is completed quickly and efficiently

Articulates to all stakeholders what information is required to navigate and complete the enrollment process successfully

Readily identifies potential barriers and bottlenecks to timely enrollment and takes necessary steps to triage and resolve

Engages the entity providing case management or service/support coordination services to the individual to ensure and understand Public Partnerships’ initiation and timely coordination of the enrollment process and what to expect

Responds to in-bound and out-bound call inquiries regarding new provider enrollment

Researches and resolves customer issues using required reporting processes and systems

Educates the individual/employer and provider on interacting with Public Partnerships as their fiscal intermediary, with emphasis on enrolling subsequent providers and keys to successful self-direction

Processes enrollment applications received through email, fax, mail and online

Performs all functions necessary to support the enrollment of the individual/employer/authorized representative and provider(s) including obtaining employer identification numbers, completing criminal background checks, and other enrollment related requirements

Updates provider status and records in systems

Responds to incoming departmental requests to solve outstanding enrollment issues within program enrollment requirements

Collaborates with internal and external stakeholders as necessary to ensure enrollment cycle times are minimized and the first payment to the provider(s) is received on time and in full

Meets quality assurance standards and daily processing metric goals as applicable to program

Collects, analyzes, and presents information that will be used for quality control and process improvement activities

Enters and monitors relevant documentation in enrollment systems and tools

Conducts both internal and external reporting

Qualification

Customer service experienceData entry experienceMicrosoft Office SuiteProcess improvementStakeholder relationshipAd-hoc reportingDisabilitiesVerbal communicationWritten communication