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Virginia Credit Union · 6 days ago

Business Banking & Consumer Services Specialist (CBSS) - Farmville Branch

Farmville, VA

Full-time

Onsite

Mid Level

Virginia Credit Union is seeking a Business Banking & Consumer Services Specialist for their Farmville Branch. The role involves offering and selling financial products and services to consumer and small business members, focusing on small business lending and building strong member relationships.

AdviceBankingFinanceFinancial ServicesMortgage

Responsibilities

Provides superior member service by accurately and efficiently performing all member service related transactions in accordance with VACU policies and procedures

Skilled in assessing consumer and business member needs, providing solid advice/recommendations, and building strong relationships based on mutual trust in order to optimize sales opportunities with new and existing member/business clients

Primary point of contact within each branch for small business clients and the resident expert for small business products and services

Will spend the majority of their time focused on small business prospecting and deepening business membership needs, including small business lending packages, memberships and account openings

Expected to make outbound calls and in-person visits to small business prospects and existing small business members to deepen relationships and uncover sales opportunities

Professional communication skills with business acumen are expected in order to effectively communicate through emails to business members and business prospects

Expected to grow business prospects while nurturing and deepening existing business memberships in order to effectively build a book of business

Expected to have a strong understanding of all mortgage and equity products in order to provide proper guidance and recommendations

Ensure the member’s needs are met by partnering with the appropriate specialist and/or teammate to serve the member’s banking, small business, mortgage, and investment needs

Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration

Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements

Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform, including Security and Information Security

Establishes member relationships through quality service and cross selling VACU products/services to meet member needs

Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority

Partners with branch management team on all sales and service initiatives

Demonstrates the ability to provide effective decision making that is in the best interest of VACU, the branch and the member

Must maintain appropriate knowledge of all VACU products and services

Answers the phone and respond to member phone inquiries professionally and accurately

Building and retaining member relationships by performing follow – up and courtesy calls to members

Responsible for ensuring that business goals and individual member service and sales goals are consistently met

Provides quality service by following all member service expectations

Responsible for delivering high quality service and needs based sales to members

Required notary certification

Must stay informed of all notary rules and regulations

Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies

Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security

Report all Risk Management Policy violations in accordance with policy

Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate policies and procedures

Stay up to date on all required loan documents, systems, credit reports and related lending documents

Other duties may be required and assigned by the supervisor

Qualification

Business banking experienceConsumer lending knowledgeSmall business lendingProfessional communicationCross-selling skillsProblem solvingSatisfactory computer skillsSound judgmentProfessional appearanceMultitaskNotary certificationRegulationsInterpersonal skills

Required

Responsible for offering and selling financial products and services to both consumer and small business members

Performs thorough needs assessments on members and small business prospects and members to grow and deepen member relationships while ensuring quality member service