Terrible's · 4 months ago
Casino Manager - Winnemucca Casino
Winnemucca, NV - Winnemucca Casino
Full-time
Onsite
Mid, Senior Level
5+ years expTerrible's is a company committed to passion and customer focus, and they are seeking a Casino Manager to oversee slot machine operations. This role involves ensuring profitability, regulatory compliance, guest satisfaction, and leading a team to enhance revenue and engagement.
AutomotiveFuelRetail
Responsibilities
Monitor and analyze slot machine performance, including hold percentages, coin-in, and revenue metrics, adjusting layouts to maximize profitability
Supervise, train, and develop slot attendants, technicians, supervisors, bartenders, and porters to ensure exceptional customer service and operational efficiency
Address player concerns promptly and professionally to maintain guest satisfaction, showing enthusiasm and care for delivering a world-class guest experience
Ensure compliance with NCG regulations, Minimum Internal Control standards, Internal Controls procedures, Responsible Gaming practices, and AML requirements
Recruit, interview, and onboard team members who meet performance and service expectations
Stay informed on slot technology, systems, and industry trends to drive operational innovation
Generate reports, analyze performance data, and recommend strategies to senior leadership for revenue growth and operational improvement
Manage financial performance including P&L statements, labor management, and expense control
Enforce systems, policies, and procedures that ensure safety, compliance, and customer service standards
Maintain a safe, organized, and healthy work environment, ensuring staff compliance with required work certifications
Perform additional responsibilities as assigned to meet business needs
Qualification
Required
Minimum 21 years of age
5–7 years of gaming industry experience required
At least 3 years in a supervisory or management role in a casino setting
Strong analytical skills with proficiency in casino management systems
Working knowledge of gaming regulations, compliance standards, and internal controls
Strong financial management skills, including experience managing P&L statements
Familiarity with labor management and scheduling practices
Proficiency in Microsoft Office applications
Excellent communication and interpersonal skills with the ability to effectively engage with guests, staff, and management
Strong organizational skills and attention to detail
Ability to maintain professionalism under pressure and consistently meet deadlines
Must be able to obtain and maintain required work certifications, including Alcohol Awareness, Health, and Gaming licenses
Willingness to work flexible schedules including nights, weekends, and holidays
Reliable transportation is required for work-related responsibilities
Proficiency in English, both written and spoken, required to interpret documents, manuals, and communicate effectively with staff and management
Strong logical reasoning skills with the ability to apply policies and resolve problems using sound judgment
Capable of interpreting written, oral, and diagram instructions
Employee must be able to qualify for licenses and permits required by federal, state and local regulations
Alcohol Awareness
Food Handler's Card
Gaming licenses
Regularly required to stand for extended periods, use manual dexterity, and lift and/or move up to 50 pounds occasionally
Ability to perform duties in varying work conditions, including confined spaces
Benefits
Alcohol Awareness
Food Handler’s Card
Gaming licenses
Company
Terrible's
Terrible's is a retail company that offers car wash, convenience stores, and fuel stations in multiple locations for various consumers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Hank Van Son
Chief Financial Officer
Bill Kissell
Chief Information Officer
Recent News
Las Vegas Review-Journal
2024-06-05
CStore Decisions
2024-06-05
Company data provided by crunchbase