Thermo Fisher Scientific · 3 months ago
Field Service Engineer III (MS)(San Juan Capistrano, CA)
United States
Full-time
Remote
Mid Level
$40.06/hr - $60.08/hr
3+ years expThermo Fisher Scientific is a leading global employer in the scientific community, and they are seeking a Field Service Engineer III to deliver routine service activities for their Unity Lab Services Chromatography Service group. The role involves performing on-site installations, repairs, and maintenance of various chromatography and mass spectrometry instruments, ensuring high levels of customer satisfaction and effective service delivery.
Research
Responsibilities
Perform on-site installations, repairs, maintenance, qualifications, and validations
Customer-facing, working in conjunction with other ULS teams and Sales
Use customer management software to review service calls, handle parts inventories, and complete job tasks
Listen to the customer, review their documents, and inspect the instrument to resolve nature and scope of problem
Analyze and review inspection findings to resolve source of problem, and recommend repair, replacement, or other corrective action
Analyzes system chemistry and use instrument reports to diagnose technical or application problems
Work with specialists, engineering, customer service, and other personnel to expedite repairs and drive quick resolution
Establish and maintain a communication link between the customer and the company to help ensure that effective service is provided
Provide customer instrument familiarization instruction on the accurate use and maintenance of their instruments
Other duties may be assigned
Qualification
Required
Must have strong interpersonal and effective communication skills
Ability to diagnose and resolve problems on mechanical, and optical instrumentation in a clinical laboratory environment
Read, interpret, and analyze component layout drawings, schematics, assembly drawings, wiring and labeling diagrams
Basic instructional abilities to provide customer familiarization instruction
Prioritize clinical customer requirements and establish realistic schedules to meet requirements
Produce clear, detailed, and concise documentation and customer reports
Work independently and as part of a group, to accomplish individual and team objectives as well as resolve routine customer concerns
Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement
Maintain a valid driver's license, available to travel overnight up to 50% and weekend work may be required
Bachelor's Degree in Sciences, Engineering, Electronics, or equivalent work experience
3+ years hands-on experience servicing analytical equipment gained either as an Engineer, application specialist or working as a Scientist in a laboratory
Preferred
Ideal candidate would be proven repair, maintenance, and installation of Mass Spectroscopy (MS)
Benefits
Excellent career progression opportunities with a large and growing global employer.
High quality training and mentoring.
Competitive salary, plus performance bonus & full benefits package.
Company car.
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company
Thermo Fisher Scientific
The world leader in serving science To serve science, Thermo Fisher Scientific needs to stay ahead of it, we need to anticipate customer needs.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Late StageLeadership Team
Heather Stewart
HR Business Partner - Global Enterprise Services
Laura Green
Associate Human Resources Business Partner
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