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Cancer Center of South Florida · 5 months ago

Patient Financial Navigator

Tampa General Hospital

Full-time

Onsite

Mid Level

3+ years exp

Cancer Center of South Florida is seeking a Patient Financial Navigator to guide patients through their financial responsibilities related to treatment. This role involves coordinating with various teams to provide financial support and assist patients in understanding healthcare costs.

Clinical TrialsHealth CareHospitalMedicalOncologyPrimary and Urgent CareTherapeutics

Responsibilities

Collaborates with Revenue Cycle, Pharmacy Services, and Front Desk teams to align on patients’ financial plans

Ensure timely processing of medication refill requests and report any issues or late deliveries to management

Coordinates access to financial assistance, copay support, and free drug programs for eligible patients

Obtains and verifies required signatures for all financial assistance documentation

Meets with patients (in person or virtually) to explain out-of-pocket responsibilities prior to treatment

Responds promptly to patient and staff related financial assistance inquiries regarding billing, insurance, or treatment financial obligations

Communicates with third-party vendors to resolve patient account issues

Flags potential insurance coverage issues to Pharmacy Services to avoid delays in care

Assists in maintaining proper documentation and workflows related to patient financial support

Provides coverage for other financial navigators as needed to ensure uninterrupted support

Ensure co-pay cards and grant information are entered into EPIC patient accounts and any financial assistance platforms

Qualification

Medical billingInsurance verificationFinancial counselingEMR systemsFinancial assistance programsCommunication skillsDocumentation skills

Required

High school diploma or equivalent required

Minimum of 3 years of experience in medical billing, insurance verification, or patient financial counseling

Experience working with EMR systems (e.g., EPIC) and knowledge of insurance benefits, prior authorizations, and financial assistance programs

Strong understanding of health insurance processes, including benefits verification, coordination of benefits, prior authorizations, and payer guidelines

Knowledge of financial assistance programs, copay cards, grant funding, and reimbursement procedures in a healthcare setting

Proficiency in using electronic medical record (EMR) systems (e.g., EPIC) and patient accounting software for documentation and financial tracking