Center for Disability Rights ยท 3 months ago
Bilingual Customer Service Representative (497 State Street, Rochester)
Rochester, NY
Full-time
Onsite
Entry Level
1+ years expThe Center for Disability Rights is a Disability-led organization committed to serving people with disabilities. They are seeking a Bilingual Customer Service Representative to manage front desk operations, greet visitors, and handle administrative tasks to ensure a welcoming environment for guests and clients.
Non Profit
Responsibilities
Greeting and welcoming guests i.e., consumers, CDPAS attendants, and the public and directing them to the appropriate staff members
Answering incoming telephone calls, taking messages, transferring calls as needed and writing electronic tickets to appropriate staff members
Performing tasks like scheduling appointments, managing mail, and preparing meeting rooms
Answering inquiries and providing assistance to visitors and clients
Ensuring that the reception area is clean, organized, and welcoming
Copying, faxing, filing, and other administrative duties as needed
Processing voicemails for the Pooled Trust members by using Web Office (internal software program) and calling the members back
Supporting activities ensuring workplace safety
Maintaining the highest level of confidentiality which contributes to an inclusive, accessible, and equitable work environment
Qualification
Required
Proficient in written and oral language skills, bilingual in English and Spanish
Ability to provide friendly and helpful service to visitors and clients
Ability to answer and transfer calls professionally
Ability to maintain confidentiality as per the nature of work
Strong analytical and problem-solving skills
Ability to act with integrity, professionalism, and confidentiality
Ability to work independently with minimum supervision
High School Diploma or General Education Degree (GED)
One (01) year customer service and call center experience required
Company
Center for Disability Rights
Center For Disability Rights advocates for full integration, independence and civil rights of people with disabilities.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Rochester Business Journal
2024-12-05
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