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First American Financial Group, Inc. · 3 months ago

Operations Supervisor (Onsite)

Irving, TX

Full-time

Onsite

Mid Level

$57K/yr - $76K/yr

3+ years exp

First American Financial Corporation is a company dedicated to putting its people first, providing solutions for lenders to originate, close, and service quality loans. They are seeking an Operations Supervisor to oversee daily operational activities, ensure compliance with policies, and manage personnel within a non-manufacturing environment.

Customer ServiceFinancial ServicesLending

Responsibilities

Supervise the day to day operational activities of skilled, non-exempt and possibly exempt level employees who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization

Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area

Prepare related reports and audit current procedures to monitor and improve efficiency of operations

Ensure proper training of staff and provide ongoing coaching, while adhering to the established department practices

Write and conduct employee performance reviews and provides ongoing performance feedback with management consultation. Advocate for employees and communicate compensation changes

Make hiring recommendations

Assist with all personnel management and goal setting for the functional area

Provide regular status updates and reports to Manager

Qualification

Supervisory experienceOperational managementPersonnel managementProcess implementationEmerging leadership skillsCommunication skills

Required

Bachelor's degree or equivalent combination of education and experience

3-5 years of directly related experience

2+ years demonstrated experience in a lead or supervisory role

Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise

Able to implement and enforce processes to ensure compliance and quality

Emerging leadership skills

Provides others with reliable information and uses good listening and communication skills